Customer Correspondence Specialist (onsite Grand Rapids, MI)

Stenger & Stenger PC; Michigan; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits after 90 days

Dental benefits

Vision benefits

401k plan

Paid holidays

Life insurance

Employee assistance

Job summary

Stenger & Stenger PC in Grand Rapids, MI is seeking a Customer Correspondence Specialist onsite to support correspondence management and QA processes for our creditors’ rights practice. You will prepare customer communications, perform QA on collection letters, and maintain clear communications with firm personnel.

The role emphasizes accuracy, reliability, and professional written and verbal communication, with opportunities for growth within a collaborative, technology-driven firm.

Qualifications

• Associates or Bachelor’s degree in business, legal, or similar field.
• Demonstrated analytical and problem-solving skills.
• Effective written and verbal communication skills; communicating complex issues to internal and external audiences.
• Excellent keyboarding and software skills in Microsoft Office Suite (Excel, Word, Teams and Outlook).
• Able to support team members and move between assignments as needed to meet business objectives.
• Highly dependable individuals with exceptional attention to detail.

Responsibilities

• Prepare customer correspondences.
• Perform quality assurance of collection correspondence(s).
• Establish and maintain relationships and communications with Firm personnel.

Skills

Communication skills

Analytical skills

Detail oriented

Team collaboration

Education

Associate or Bachelor's degree in business/legal

Tools

Microsoft Office

Job description

Customer Correspondence Specialist (onsite Grand Rapids, MI)

Grand Rapids, MI, US

5 days ago Requisition ID: 1475

About Us:
Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors’ rights across 12 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of:

• Hard Work
• Teamwork
• Performance

About the Role:

The Customer Correspondence Specialistwill support the team with a wide range of activities related to correspondence management and ensuring quality processes are implemented with our corporate clients and consumers. The primary areas of responsibility include:

• Prepare customer correspondences
• Performing quality assurance of collection correspondence(s)
• Establishing and maintaining relationships and communications with Firm personnel

Position Requirement:

• Associates or Bachelor’s degree in business, legal, or similar field.
• Demonstrated analytical and problem-solving skills
• Effective written and verbal communication skills; communicating complex issues to internal and external audiences
• Excellent keyboarding and software skills in Microsoft Office Suite (Excel, Word, Teams and Outlook)
• Able to support team members and move between assignments as needed to meet business objectives.
• Highly dependable individuals with exceptional attention to detail

Why Join Us?
At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer:

• Competitive compensation
• Health, dental, and vision benefits after 90 days
• 401k retirement plan after 6 months of service
• Paid holidays and generous time off
• Firm provided life and disability insurance
• Employee Assistance Program to help navigate life’s challenges