Customer Correspondence Specialist (onsite Grand Rapids, MI)

Stengerlaw; Grand Rapids (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental & vision after 90 days

401k retirement plan after 6 months

Paid holidays & generous time off

Life & disability insurance

Employee Assistance Program

Job summary

Stenger & Stenger, P.C. in Grand Rapids, MI is seeking a Customer Correspondence Specialist onsite to support the team with correspondence management and QA for consumer and corporate client communications.

The role requires an associate or bachelor's degree in business or legal field, strong written and verbal communication, advanced MS Office skills, and reliable attention to detail; you will prepare customer letters and coordinate with firm personnel.

Qualifications

• Associates or Bachelor's degree in business, legal, or similar field.
• Demonstrated analytical and problem-solving skills.
• Effective written and verbal communication skills; communicating complex issues to internal and external audiences.

Responsibilities

• Prepare customer correspondences.
• Perform quality assurance of collection correspondence(s).
• Establishing and maintaining relationships and communications with Firm personnel.

Skills

Analytical thinking

Problem solving

Written communication

Verbal communication

MS Office skills

Detail oriented

Education

Associate or Bachelor's degree in business, legal, or similar

Tools

MS Office

Excel

Word

Teams

Outlook

Job description

Customer Correspondence Specialist (onsite Grand Rapids, MI)

Grand Rapids, MI, US

9 days ago Requisition ID: 1475

About Us

Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors' rights across 12 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of:

• Hard Work
• Teamwork
• Performance

About the Role

The Customer Correspondence Specialist will support the team with a wide range of activities related to correspondence management and ensuring quality processes are implemented with our corporate clients and consumers. The primary areas of responsibility include:

• Prepare customer correspondences
• Performing quality assurance of collection correspondence(s)
• Establishing and maintaining relationships and communications with Firm personnel

Position Requirement

• Associates or Bachelor's degree in business, legal, or similar field.
• Demonstrated analytical and problem-solving skills
• Effective written and verbal communication skills; communicating complex issues to internal and external audiences
• Excellent keyboarding and software skills in Microsoft Office Suite (Excel, Word, Teams and Outlook)
• Able to support team members and move between assignments as needed to meet business objectives.
• Highly dependable individuals with exceptional attention to detail

Why Join Us?

At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer:

• Competitive compensation
• Health, dental, and vision benefits after 90 days
• 401k retirement plan after 6 months of service
• Paid holidays and generous time off
• Firm provided life and disability insurance
• Employee Assistance Program to help navigate life's challenges