Mailroom Specialist: Detail-Oriented & Customer-Focused

OUTSOURCE MANAGEMENT GROUP LLC; Minneapolis (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

OUTSOURCE MANAGEMENT GROUP LLC is seeking a Mail Clerk to provide professional customer service and accurately receive, sort, research, document, process, transport, and deliver mail and packages at our Minneapolis facility.

The role supports accountable mail handling, route preparation, postage application, and outbound reporting while ensuring accuracy, confidentiality, and compliance with OMG procedures and client requirements.

Qualifications

• High school diploma or equivalent required.
• Experience in a mailroom, shipping, or administrative environment preferred.
• Basic computer proficiency and ability to use intranet resources, email, and tracking tools.
• Strong attention to detail, organizational and time-management skills.
• Ability to operate mailing equipment and apply postage; lift up to 25 lbs.
• Ability to handle sensitive and confidential information.

Responsibilities

• Provide professional customer service and assist customers with mailing and shipping questions.
• Maintain professional appearance and adapt to client-site workflows and expectations.
• Review incoming mail to separate junk mail and identify items needing special handling.
• Record tracking information for mail and packages with available tracking systems.
• Sort mail to correct departments and route materials accordingly.
• Prepare mail carts and routes for distribution; maintain accurate delivery records.
• Deliver materials to designated mail stops and ensure correct route execution.
• Capture signatures for accountable mail and maintain delivery documentation.
• Follow procedures for misaddressed items and maintain safety and confidentiality.
• Operate mailing equipment, troubleshoot jams, and perform routine maintenance.
• Document outbound mail and package volumes for required reporting.

Skills

Customer service

Attention to detail

Communication

Time management

Teamwork

Education

High school diploma

Tools

MS Office

Intranet / tracking tools

Email tracking tools

Job description

OUTSOURCE MANAGEMENT GROUP LLC is seeking a Mail Clerk to provide professional customer service and accurately receive, sort, research, document, process, transport, and deliver mail and packages at our Minneapolis facility.

The role supports accountable mail handling, route preparation, postage application, and outbound reporting while ensuring accuracy, confidentiality, and compliance with OMG procedures and client requirements.