Mailroom/Receptionist

Solomon Page; City of Rochester (NY); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Direct deposit

Commuter benefits

Job summary

Solomon Page is seeking a reliable Mailroom Associate & Receptionist to support daily operations in their Rochester, NY office. This on-site role focuses on customer service and ensuring satisfaction, handling mail, courier tasks, and front desk duties.

The position is full-time, Monday–Friday, with a pay rate of $21 per hour. You will assist with device maintenance, shipping/receiving, inventory, and office services, while maintaining accuracy and professional communication with clients and

Qualifications

• HS Diploma or GED required, plus less than one year of related experience.
• Basic computer skills/technical knowledge.
• Ability to multitask and meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to obtain security and/or other clearances as required by customers.
• Ability to lift up to 50lbs.
• Ability to spend extended periods standing, bending, walking, reaching and pulling.

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Responds to management and client requests via emails, calls, text, and in person.
• Provide high-quality customer service and satisfaction.
• Assist in creating the Site Procedure Guide and documenting processes.
• Handle Mail/Courier, Reception/Office Services, Shipping/Receiving, and Inventory tasks as assigned.
• Attend cross-functional trainings and cover as needed when short-staffed.

Skills

Customer service

Communication

Multitasking

Professionalism

Education

HS Diploma or GED

Tools

Computer skills

Job description

Our client is seeking a reliable and customer-focused Mailroom Associate & Receptionist to support daily operations in their office in Rochester, NY. This role supports a variety of on-site work assignments, providing customer service, and customer satisfaction.

• Full-time contracted position
• Monday-Friday fully onsite in Rochester, NY
• Pay Rate $21/hour

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Responsibilities may include Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Hospitality Services based on assigned location.
• Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.

Mail/Courier Services

• Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
• Researches and routes unidentified and generic mail.
• Receives, logs, delivers and tracks messenger items.
• Responds to customer requests.
• Performs routine upkeep of equipment.
• Records and tracks customer inquiries and fulfillment of requests.

Reception/Office Services

• Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
• Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
• May also be responsible for copy/binding/copier maintenance.

Device Maintenance

• Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
• Follows daily, established maintenance processes and procedures.
• Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
• Evaluates equipment issues and notifies service department if unable to resolve.
• Delivers paper.
• Assists end-users in basic functionality of equipment.
• Records meter reads.
• Maintains service activity reports.
• Monitors supplies and restocks inventory.

Shipping/Receiving

• Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
• Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
• Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.

Inventory Services

• Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
• Analyzes ongoing activity of inventory.
• Assists in identifying slow moving and obsolete inventory or when inventory levels are low.
• Monitors and communicates status of inventory.
• Initiates, conducts and reports on Physical Inventories.

Required Qualifications

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Basic computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.