Client Service Support Representative

Adecco; City of Rochester (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Weekly paycheck

Aspire Academy access

Onsite in Rochester, NY

Job summary

Adecco is seeking a Client Services Support Representative for a Rochester, NY location. The role focuses on delivering excellent customer service and supporting multiple office functions such as mail/courier, reception, and inventory across potential site locations.

Ideal candidates are friendly, service-oriented and capable of handling multiple tasks with minimal supervision. The position is onsite in Rochester with a 3-month temp contract and potential extension, pay is $18 per hour.

Qualifications

• HS Diploma, GED, or equivalent experience required.
• Less than one year of related experience.

Responsibilities

• Inform supervisor of potential problems or customer concerns.
• Review and respond to management and client requests via email, phone, text, and verbal communication.
• Provide strong customer service.
• Contribute to Site Procedure Guide to document all account processes.
• Assist with Mail/Courier, Reception/Office, Shipping/Receiving, Inventory and Hospitality tasks as needed.

Skills

Attention to detail

Time management

Problem-solving

Professional telephone etiquette

Administrative and clerical skills

Education

HS Diploma

GED

Equivalent experience

Tools

Basic computer skills

Job description

Adecco is assisting a local client recruiting for a Client Service Support representative position in Rochester, NY. This is an excellent opportunity to join a winning culture and get your foot in the door with a reputable company that promotes professional development, values accuracy and customer commitment, and offers a collaborative environment.

Ideal Candidates:

• Candidate is a friendly and helpful Customer Service Representative to assist customers and support duties in the office.

Responsibilities for the Client Services Support Rep includes but not limited to:

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Responsibilities may include Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Hospitality Services based on assigned location.
• Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.

Mail/Courier Services:

• Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
• Researches and routes unidentified and generic mail.
• Receives, logs, delivers and tracks messenger items.
• Responds to customer requests. -Performs routine upkeep of equipment.
• Records and tracks customer inquiries and fulfillment of requests.

Reception/Office Services:

• Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
• Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
• May also be responsible for copy/binding/copier maintenance.

Device Maintenance:

• Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
• Follows daily, established maintenance processes and procedures.
• Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
• Evaluates equipment issues and notifies service department if unable to resolve.
• Delivers paper.
• Assists end-users in basic functionality of equipment.
• Records meter reads.
• Maintains service activity reports.
• Monitors supplies and restocks inventory.

Shipping/Receiving:

• Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
• Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
• Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.

Inventory Services:

• Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
• Analyzes ongoing activity of inventory.
• Assists in identifying slow moving and obsolete inventory or when inventory levels are low.
• Monitors and communicates status of inventory.
• Initiates, conducts and reports on Physical Inventories.

Qualifications:

• Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Basic computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
• Customer service orientation.

Additional skills:

• Attention to detail
• Time management
• Problem-solving skills
• Professional telephone etiquette
• Administrative and clerical skills

What’s in this position for you?

• Pay: $18.00 / Hr
• Temp Contract - 3 mos. possibility of extension
• ONSITE - Rochester, NY
• FLEX: M-F 8 a.m. - 6 p.m. EST
• Weekly paycheck
• Dedicated Onboarding Specialist & Recruiter
• Access to Adecco’s Aspire Academy with thousands of free upskilling courses

This Client Services Support Rep role is being recruited for by one of our Virtual Delivery Team and not your local Branch. For instant consideration for this position and other opportunities with Adecco in Rochester, NY.

Pay Details: $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.