Mailroom & Office Support Associate

Spsnorthamerica; Santa Clara (CA); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Benefits package

Job summary

The Mailroom Associate is responsible for managing incoming and outgoing mail, packages, and shipping activities while providing excellent customer service to employees and visitors. This role also supports office operations by maintaining supplies, assisting with print equipment, and helping ensure a clean, organized workplace, including reception coverage when required.

Compensation details and benefits are provided by SPS and vary by role and location.

Qualifications

• High school diploma or equivalent required.
• 1+ years of mailroom, office services, shipping/receiving, or related role preferred.
• Strong customer service and communication skills.
• Basic computer skills, including Microsoft Office.
• Ability to prioritize tasks and work independently.
• Strong organizational and time management skills.

Responsibilities

• Receive, sort, track, and distribute incoming mail and packages.
• Process outgoing mail and shipments using approved procedures.
• Notify employees of package deliveries and assist with mail-related inquiries.
• Support shipping and receiving activities, including verifying packages and shipping documents.
• Maintain and restock office supplies, paper, and toner.
• Monitor and support copy/print equipment to ensure proper functionality.
• Assist with meeting room setups and office support tasks as needed.
• Provide reception or front desk coverage when required.
• Perform light maintenance, organization, and cleaning of mailroom and common areas.
• Deliver excellent customer service and maintain professional interactions with employees and visitors.
• Complete additional administrative or operational tasks as assigned.

Skills

Customer service

Communication

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Mailroom Associate is responsible for managing incoming and outgoing mail, packages, and shipping activities while providing excellent customer service to employees and visitors. This role also supports office operations by maintaining supplies, assisting with print equipment, and helping ensure a clean, organized workplace, including reception coverage when required.

Compensation details and benefits are provided by SPS and vary by role and location.