Mailroom Associate

SPS; New York (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition programs

Various medical and insurance benefits

401k matching

Job summary

SPS in New York is looking for a Mailroom Associate to manage the receipt and delivery of packages and mails. You'll process incoming packages, ensure proper tracking, and assist in shipping outgoing couriers while maintaining a clean and operational mailroom.

The ideal candidate can work in a fast-paced environment, support departmental requests, and safely handle packages up to 25 pounds. Competitive benefits and opportunities for career growth await you at SPS.

Qualifications

• Ability to process and manage accountable packages efficiently.
• Strong communication skills for updating status of mail.
• Knowledge of postal and shipping procedures.

Responsibilities

• Process and manage all accountable packages from various couriers.
• Ensure accurate tracking and documented receipt of packages.
• Deliver and collect mail according to established schedules.
• Investigate and resolve issues with missing or delayed packages.

Job description

Mailroom Associate

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: Monday–Friday | 7:30 AM – 4:30 PM

Responsibilities

• Process and manage all accountable (signature-required) packages received from USPS, FedEx, UPS, DHL, and all courier, messenger, and third-party delivery services, ensuring accurate tracking and documented receipt.
• Receive, sign for, sort, and scan incoming mail and packages into the company tracking system throughout the day, ensuring timely and accurate processing.
• Deliver and collect mail and packages on assigned floors in accordance with established delivery schedules and service standards.
• Maintain current knowledge of employee locations, departmental moves, and organizational changes to ensure accurate and timely mail and package delivery.
• Investigate, track, and resolve missing or delayed packages, communicating status updates as necessary.
• Identify mislabeled, undeliverable, or unidentified mail and packages and return them to the appropriate sender or carrier.
• Prepare outgoing FedEx, USPS, and other courier shipments, ensuring proper packaging, labeling, and compliance with domestic and international shipping requirements.
• Maintain knowledge of carrier pickup schedules, shipping deadlines, and domestic and international shipping procedures.
• Operate and maintain mailroom equipment and cross-train on all mailroom systems and machinery to ensure operational coverage.
• Maintain organized mail sorting racks, work areas, and a clean, safe, and fully operational mailroom.
• Monitor and replenish paper supplies for copier and multifunction devices on assigned floors.
• Restock and organize office and mailroom supply cabinets on assigned floors, as needed.
• Support departmental requests and special mailroom projects as assigned.
• Escort vendors, couriers, messengers, and catering personnel to the appropriate floor or designated recipient to ensure secure and timely deliveries.
• Safely lift and transport packages weighing up to 25 pounds and breakdown pallets as needed.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job‑related factors.

What We Offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

Equal Employment Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.