Mailroom & Facilities Operations Lead – NYC

Dow Jones & Company, Inc.; New York, Northern (NY, KY); Hybrid; USD 60,000 - 70,000; Full time

Job summary

Dow Jones & Company, Inc. is seeking a Mailroom Manager in NYC who will oversee NY/NJ mailroom operations five days a week in the office. Responsibilities include handling mail, packages, courier coordination, and maintaining mailroom systems such as Send Suite and SAP.

Strong Excel and customer service skills are essential, with the ability to lift up to 20 lbs and push heavier carts. The role requires 5+ years in a mailroom, a high school diploma, and a proactive, service-oriented mindset.

Qualifications

• 5+ years of mailroom experience and strong customer service skills.
• Experience operating mailroom equipment (scanners, fax, stamping, shipping, tracking).
• Proficiency with Microsoft Excel and mailroom software such as Send Suite and SAP.

Responsibilities

• Oversee and provide remote support for NY and NJ mailroom operations.
• Manage all incoming, outgoing, and interoffice mail, packages, and courier correspondence.
• Coordinate the full mail lifecycle: handling, sorting, routing, logging, and delivery.
• Perform administrative tasks including copying, faxing, scanning, and tracking shipments.
• Maintain mailroom software and systems, including Send Suite and SAP invoice processing.
• Manage copy-supply inventory and ensure the supply area remains organized and stocked.
• Partner with Swiss Post to address staffing requirements and performance management.
• Build, monitor, and manage the annual budget for mailroom operations.
• Maintain accurate system records, including weekly employee list updates.
• Ensure customer satisfaction through proactive problem-solving and service.

Skills

Mailroom experience

Office equipment handling

Microsoft Excel

Customer service

Education

High school diploma or equivalent

Tools

Send Suite

SAP

Job description

Dow Jones & Company, Inc. is seeking a Mailroom Manager in NYC who will oversee NY/NJ mailroom operations five days a week in the office. Responsibilities include handling mail, packages, courier coordination, and maintaining mailroom systems such as Send Suite and SAP.

Strong Excel and customer service skills are essential, with the ability to lift up to 20 lbs and push heavier carts. The role requires 5+ years in a mailroom, a high school diploma, and a proactive, service-oriented mindset.