Mailroom & Facilities Operations Lead

Patient Advocate Foundation; Hampton, Northern (VA, KY); Hybrid; USD 59,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

Vacation

Sick & personal leave

Winter shutdown

STD/LTD

Life & AD&D

Cancer & accident plans

401k matching

Wellness programs

Job summary

Patient Advocate Foundation in Hampton, VA, is seeking a Mailroom & Facility Manager to lead daily mailroom and facilities operations. The role includes supervising staff, coordinating mail processing, and ensuring accurate publication distribution for the Case Management Department.

You will drive efficiency, monitor workflows, manage inventory, and coordinate with vendors to keep facilities compliant and well-maintained.

Qualifications

• 3–5+ years of experience in mailroom, facilities, office operations, logistics, or administrative management.
• Strong knowledge of mailroom operations, including inbound/outbound mail, shipping, receiving, sorting, distribution, and tracking.
• Ability to identify operational inefficiencies and implement improvements that increase efficiency and reduce costs.
• Strong judgment and discretion when handling urgent facilities, safety, or operational matters.

Responsibilities

• Manage, supervise, and provide daily supervision to Mailroom and Facilities staff.
• Oversee all daily mailroom operations, including receiving, opening, sorting, routing, and mailing.
• Monitor Batch Print and Fold and Mail workflows and provide status updates to leadership.
• Oversee publication requests and inventory for Case Management Department Patient Pack.
• Oversee monthly publication inventory and ensure database accuracy and supply needs.

Skills

Lead and motivate a team

Strong organizational skills

Conflict-resolution skills

Partner with senior leadership

Job description

Patient Advocate Foundation in Hampton, VA, is seeking a Mailroom & Facility Manager to lead daily mailroom and facilities operations. The role includes supervising staff, coordinating mail processing, and ensuring accurate publication distribution for the Case Management Department.

You will drive efficiency, monitor workflows, manage inventory, and coordinate with vendors to keep facilities compliant and well-maintained.