Mailroom Customer Service Specialist

IST Management Services; Cleveland (OH); On-site; USD 41,466,000 - 55,986,000; Full time

Benefits offered by this job

Free parking on site

Medical

Dental

Vision

STD

LTD

Life Insurance

401k

Paid Time Off

Job summary

IST Management Services is seeking a Mailroom Clerk to deliver mail and packages throughout the office, while processing outbound FedEx and UPS shipments. This entry-level role emphasizes reliability, customer service, and attention to detail. Hours are Monday–Friday, 7:00 AM–6:00 PM, with free on-site parking and a collaborative workplace.

No prior experience is required; high school diploma or GED preferred, with potential fast-track to management for those who qualify.

Qualifications

• High school diploma or GED required; college degree a plus.
• Must have reliable transportation to and from work.
• Professional appearance and demeanor.
• Ability to work independently or in a team.
• Lifting up to 55 pounds; long periods of walking/sitting/standing.
• Excellent customer service and interaction with employees at all levels.
• Reliable and punctual with a strong work ethic.
• Ability to work in a fast-paced environment and prioritize tasks.

Responsibilities

• Deliver mail and packages on foot to various departments within the office building.
• Process outbound FedEx and UPS shipments.
• Provide excellent customer service to employees.
• Maintain a clean and organized mailroom area.
• Tasks as assigned.

Skills

Customer service

Reliability

Attention to detail

Education

High school diploma or GED

College degree is a plus

Job description

We are seeking a Mailroom Clerk to deliver mail and packages on foot to various departments within our office building. The successful candidate will also be responsible for processing outbound FedEx and UPS shipments. This is an entry-level position, and no prior experience is required. However, the ideal candidate will be able to provide a high level of customer service, be reliable, and have a strong attention to detail.

• Free parking on site
• Opportunity to work with a dynamic and growing company
• Collaborative and supportive work environment
• Medical
• Dental
• Vision
• STD
• LTD
• Life
• 401k
• Paid Time Off

What We Offer

• $17/hr
• Opportunities for professional growth and development
• A positive and inclusive work environment

Responsibilities

This direct hire role Mail Delivery - Full-Time. Hours will range within M-F 7:00AM- 6:00PM.

• Deliver mail and packages on foot to various departments within the office building
• Process outbound FedEx and UPS shipments
• Provide excellent customer service to employees
• Maintain a clean and organized mailroom area
• Free parking on site and competitive hourly rate
• Opportunity to work with a dynamic and growing company in a collaborative and supportive environment
• Tasks as assigned

Qualifications

Job Requirements

• Must have access to reliable transportation to and from work
• High school diploma or GED - College Degree is a plus and allows a fast track plan to management
• Professional appearance and demeanor
• Ability to effectively work individually or in a team environment
• Lifting up to 55 pounds; walking, sitting, standing for extended periods
• Excellent customer service skills and ability to interact with employees at all levels
• Reliable and punctual with a strong work ethic
• Ability to work in a fast-paced environment and prioritize tasks effectively

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [e-mail].

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.