Mailroom Courier

Stevenson University; Owings Mills (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

A regional university is seeking a Mailroom Courier to manage the receipt, delivery, and sorting of mail/packages across various campuses. Responsibilities include overseeing the QTrack software, assisting postal staff, and ensuring timely mail/package distribution. Candidates should have an Associate's Degree and five years of relevant experience. Strong organizational skills and effective communication are essential. The role requires physical capability for lifting and extended hours to meet delivery needs.

Qualifications

• Five years of related experience in a mailroom is preferred.
• Valid driver's license with a good driving record is mandatory.
• This role requires heavy lifting and physical activity up to 75 lbs.

Responsibilities

• Participate in daily pickup of mail from USPS Post Office.
• Receive, separate and distribute all mail and packages.
• Monitor and maintain the Qtrak scanning program on assigned campus.

Skills

Knowledge of USPS policies and procedures

Organizational skills

Effective communication

Proficiency with Microsoft Office

Ability to operate Pitney Bowes Machinery

Customer service standards knowledge

Education

Associates Degree or related experience

Tools

Qtrak

Pitney Bowes machinery

Job description

Find Your Role

We strive to achieve an environment and an atmosphere that supports, challenges, and inspires every individual on campus. Learn how the Stevenson Way makes this effort possible and how you can become part of a great place to work.

The Mailroom Courier will perform a broad range of duties within the Mailroom and Materiels Management Department. The chief duty is to assist in the receipt, delivery and sorting of mail/packages. In addition, this position will oversee the QTrack package distribution software at the assigned campus and provide assistance as needed to the couriers assigned to the other locations. This position will monitor and maintain inter‑campus package delivery to ensure safe and timely delivery of all parcels to various locations in the Stevenson community.

Education/Experience

Associates Degree or some college education preferred plus five years of related experience or previous experience working in a mailroom strongly preferred or equivalent combination of education and experience.

Valid driver’s license with good driving record: must be insurable.

Knowledge, Skills & Ability

• Knowledge of USPS policies and procedures
• Knowledge of customer service standards and procedures
• Organizational skills to receive, sort and distribute documents
• Proficiency with Qtrak for scanning purposes and Inventory Control (ICS) Systems
• Ability to communicate effectively, both orally and in writing
• Ability to maintain confidentiality of University Matters
• Ability to drive an oversized vehicle
• Ability to liaison with internal departments and external businesses
• Proficient in Microsoft Office (Word, Excel, the Internet and Email)
• Ability to operate Pitney Bowes Machinery and Smart Track program
• Ability to travel between campuses and to USPS
• Ability to work evenings and weekends as needed

Physical Requirements

Heavy work: Must be capable of lifting 50 lbs. consistently and up to 75 lbs. on occasions. Lifting, pushing, pulling, bending, stooping, climbing, standing for extended periods of time, keyboarding, talking and hearing. Close visual acuity to perform an activity such as viewing a computer terminal and utilizing a Qtrak for scanning purposes. Because of the nature of the position, employee will be expected to work additional hours, extended nights and weekends as necessary. The position is subject to both environmental conditions; activities occur inside and outside.

Essential Functions

• Participate in daily pickup of mail from USPS Post Office.
• Receive, separate and distribute all mail and packages on all campuses.
• Arrange for transportation of mail and packages to end department on all campuses.
• Monitor and maintain the Qtrak scanning program on assigned campus.
• Arrange storage for deliveries brought to the loading dock.
• Assist postal staff at other campuses with all aspects of mail/package delivery as needed.
• Communicate with various departments to ensure receipt of materials.
• Participate in retail opportunities created by selling stamps, boxes, etc.
• Oversee maintenance of the mailroom vehicle to include gas, tires, oil changes, repairs.
• Provide customer assistance to various internal departments on three campuses to ensure timely delivery.
• Provide customer assistance to residential students to ensure superior mail flow and package retrieval.
• Process outgoing mail from various departments using Pitney Bowes machinery.
• Provide guidance for the student work force.
• Receive, distribute packages (designated mail runs) in a timely fashion determined by the Manager.

EEO Statement

EOE /AA Employer of Minorities/Females/Veterans/Disability