Mail Services Associate

Slingshot LLC; Davenport (IA); On-site; USD 20,000 - 29,000; Part time

Job summary

Slingshot LLC is hiring a Mail Room Team Lead at Saint Ambrose University, Davenport, IA. The role focuses on customer service, mail processing, and campus delivery, with daily package handling and sales support.

You will manage incoming/outgoing mail, assist with in-store tasks, and support the store team with shipments and billing procedures, while staying active in a busy campus environment.

Qualifications

• Extensive customer service experience preferred.
• Experience handling cash and card payments.
• Familiarity with POS systems and daily sales tasks.
• Ability to ship and track textbooks and merchandise.
• Spreadsheet and document workflow on Excel/Google Docs.

Responsibilities

• Create a welcoming environment and build rapport around campus.
• Support students, parents, staff, and faculty to promote sales and solve problems.
• Process POS transactions, phone and online orders, and shipping.
• Assist in-store receiving and locating textbooks and merchandise.
• Ship textbooks and general merchandise as applicable.
• Handle course material orders and basic clerical tasks.

Skills

Customer service

Cash handling

Point-of-sale

Shipping

Excel

Google Docs

Word

Education

High School

Tools

None

Job description

Job Details

Job Location: Saint Ambrose University - Davenport, IA 52803 Position Type: Part Time Education Level: High School Salary Range: $18.00 - $18.00 Hourly Travel Percentage: None Job Shift: Day Job Category: Distribution - Shipping General Job Description

The function of the Mail Room Team Lead is to serve customers in every aspect, maintain store stock and appearance, and complete sales using a point-of-sales system to sustain cash and inventory levels. We want team members who can provide outstanding customer service and take pride in the role they play on our team and on campus. The Mail Room Team Lead’s focus is to sort and receive incoming mail and packages and process outgoing mail daily. They will also be responsible for delivering mail and packages to departments on campus. We are seeking a candidate who excels in a fast-paced environment, handling high volumes of packages, and consistently meets daily targets. Someone who likes variety, building relationships, getting exercise, and being outside in all seasons. A successful team leader is someone who understands the process, wants to follow the process, and innovates to make the process even better.

Role Function

• Creates a welcoming environment and builds rapport in the store and around campus
• Engages and supports students, parents, staff, and faculty to promote sales, solve problems, and build relationships
• Serves store customers in all capacities, including but not limited to point-of-sale operations by handling cash and credit card payments, phone calls, and online sale fulfillment and shipping
• Assists with in-store receiving, locating textbooks, general merchandise, and print production (when applicable)
• Shipping textbooks and general merchandise (when applicable)
• Fulfills course material orders (when applicable)
• General clerical responsibilities such as filing paperwork, typing simple documents/Excel spreadsheets, and emails to students when needed

Mail Room Responsibilities

• Accept incoming mail from various mail carriers daily
• Sort and receive incoming mail and packages for students and faculty in the Slingshot mail platform daily
• Manage outgoing mail daily by applying the proper postage
• Assist with the daily pick-up and delivery mail route on campus as needed
• Utilize delivery locations and locators as needed
• Shelve student mail and packages and maintain shelf accuracy
• Assist customers with shipping outgoing mail
• Troubleshoot mail room packages and paper mail
• Complete all monthly billing processes

Role Function & Qualifications

• Engages and supports students, parents, staff, and faculty to promote sales,solve problems, and build rapport
• Receiving, Sorting and Tracking parcels and mail in the Slingshot mail platform
• Delivering mail and packages (when applicable) all over campus with and/orwithout the use of a vehicle
• Serving store customers in all capacities, including point-of-sale operations withhandling cash and credit card payments, telephone calls (including voicemailsand returning calls), and online sale fulfillment and shipping
• Assist with in-store receiving, locating textbooks, general merchandise, and printproduction (when applicable)
• Shipping of textbooks and general merchandise
• Fulfilling textbook orders
• General clerical responsibilities such as filing paperwork, typing simple Word andGoogle documents as well as Excel and Google spreadsheets, emails tostudents when needed
• Be able to lift 50 pounds and carry heavy loads up and down stairways
• Ability to carry, shelve, bend and stretch in the performance of campus storeoperations as well as stand for long periods of time
• Supports the store manager with store operations and stands in during the storemanager’s absence
• Performs other duties as assigned