Mail and Delivery Specialist

Dartmouth College; Hanover (NH); On-site; USD 40,000 - 42,000; Full time

Job summary

Dartmouth College is seeking a Mail and Delivery Specialist in Hanover, NH. The role manages receipt, delivery, and mail operations across campus, operating metering and tracking systems. Requires strong customer service, reliability, and ability to lift up to 70 pounds.

The position is full-time, onsite, with a 8:00am-4:30pm schedule and mandatory overtime at term starts. Union posting applies for the first week.

Qualifications

• Experience in a customer service oriented environment.
• Experience with e-mail, Word and Excel software and operating computerized systems.
• Must have a valid DOT card and pass the Dartmouth driver safety course within 90 days.
• Must complete and remain compliant in training or coursework as required.

Responsibilities

• Receives and signs for controlled mail from various delivery services.
• Processes outgoing mail and packages for delivery by USPS, UPS, FedEx, etc.
• Stacks large packages in storage or secured area and enters information into tracking system.
• Transports mail within the mail room and to designated areas using dollies or manual handling up to 70 pounds.
• Operates mail metering system and maintains related paperwork.

Skills

Customer service

MS Word

MS Excel

Driver safety

Compliance

Education

High School + 1-2 years experience

Tools

Metering system

SQBX package tracking

NEOPOST software

Job description

Please see Special Instructions for more details.

UNION POSITIONS ARE AVAILABLE TO SEIU UNION MEMBERS ONLY DURING THE FIRST WEEK OF POSTING. AFTER ONE WEEK OF POSTING, IF THE POSITION HAS NOT BEEN FILLED INTERNALLY, IT IS OPEN TO THE GENERAL PUBLIC AND OTHER MEMBERS OF THE DARTMOUTH COMMUNITY. OPEN TO UNION MEMBERS

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Position Information

Posting date 07/14/2025

Open Until Filled Yes

Position Number

Position Number 1125601

Position Title

Position Title Mail and Delivery Specialist

Hiring Range Minimum

Hiring Range Minimum $29.07

Hiring Range Maximum

Hiring Range Maximum $30.14

Union Type

SEIU Level

SEIU Level I

FLSA Status

FLSA Status Non-Exempt

Employment Category

Employment Category Regular Full Time

Scheduled Months per Year

Scheduled Months per Year 12

Scheduled Hours per Week

Scheduled Hours per Week 40

Schedule

Schedule: 8:00am-4:30pm, Monday-Friday; mandatory overtime required at the beginning of Fall and Winter term

Location of Position

Hanover, NH

Remote Work Eligibility? Onsite only

Is this a term position?

Is this a term position? No

If yes, length of term in months.

If yes, length of term in months. NA

Is this a grant funded position?

Is this a grant funded position? No

Position Purpose

Performs receipt, delivery, and mail functions for the campus including pickup, receipt, and delivery of stock, mail, and packages. Operates Metering system, SQBX package tracking scanners, software and NEOPOST package delivery software.

Description

Required Qualifications - Education and Yrs Exp

Required Qualifications - Education and Yrs Exp High School plus 1-2 year(s) of experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Experience working in a customer service oriented environment.
• Experience with e-mail, Word and Excel software and with operating computerized systems.
• Must be qualified under the terms of the Dartmouth College Driver Safety and Motor Vehicle Policy and maintain a valid DOT card. Must pass the College driver safety course within 90 days. Must maintain standing of Dartmouth College Approved Driver.
• Must successfully complete and remain compliant in all training, certification, or trades-related coursework as may be required nationally, state-wide, or by the College.

Preferred Qualifications

• Ability to stand and walk for extended periods of time.
• Ability to perform work while reaching or bending.
• Ability to perform duties indoors, outdoors, and in all weather conditions.
• Ability to read, write and follow written instructions.
• Ability to lift and carry objects weighing up to 70 pounds.
• Ability to safeguard personal or sensitive information.
• Ability to operate a motor vehicle.
• Ability to operate a mail metering system.
• Knowledge of or ability to learn USPS codes and regulations.
• Knowledge of or ability to learn the physical locations of the College departments.
• Ability and willingness to work on weekends, holidays, or nights on an as‑needed basis.
• Ability to work Saturdays on a rotating schedule.
• Commitment to diversity and to serving the needs of a diverse population.
• Effective oral and written communication skills.
• Effective interpersonal relation skills.
• Effective customer service and problem resolution skills.
• Demonstrated ability to work effectively with students, the College community and general public.

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Employment in this position is contingent upon consent to and successful completion of a pre‑employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non‑discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Yes

Special Instructions

UNION POSITIONS ARE AVAILABLE TO SEIU UNION MEMBERS ONLY DURING THE FIRST WEEK OF POSTING . AFTER ONE WEEK OF POSTING , IF THE POSITION HAS NOT BEEN FILLED INTERNALLY , IT IS OPEN TO THE GENERAL PUBLIC AND OTHER MEMBERS OF THE DARTMOUTH COMMUNITY . OPEN TO UNION MEMBERS

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions

Schedule: 8:00am-4:30pm, Monday-Friday; mandatory overtime required at the beginning of Fall and Winter term

• Receives and signs for controlled mail (insured, delivery confirmation, express, etc.) from various delivery services.
• Processes outgoing mail and packages for delivery by various delivery services ( USPS , UPS , Fed Ex, etc.)
• Stacks large packages in storage or secured area.
• Enters package information into tracking system.
• Forwards mail using downloads from IRA provided by the Lead Mail and Delivery Specialist.
• Either by phone, email or in person, responds to questions related to delivery of packages and mail.
• Assists students at window with minor problems they may have regarding mail delivery.
• Refers any customer issues to supervisor for resolution.
• Transports mail within the mail room and adjacent storage areas.
• Moves and stacks medium to large size packages to designated store areas by use of hand dollies or carries items not exceeding 70 pounds in weight.
• Operates the College’s mail metering system for outgoing US and international mail.
• Provides bulk mail paperwork to Hanover Post Office when applicable.
• Maintains a working knowledge of USPS regulations as it pertains to the metering of outgoing packages and mail.
• Attends or participates via the web in postal training seminars.

Percentage Of Time 45

Description

Delivery Services Loads and stacks mail and packages into delivery truck Transports and delivers:

• Mail to all College departments
• Central Stores, Remsen, Borwell and FOM Stockroom inventory materials
• Office products materials and/or equipment
• Deliveries to Central Stores Receiving including FedEx/ UPS shipments, and FO&M materials and/or equipment
• Computer Store sales to College departments
• DPMS print jobs to College departments
• Bulk mail to White River Junction Post Office before 3 p.m. daily
• Routine deliveries/pick ups for Records Management, the Controller’s Office and the Finance Center.
• Custodial supplies to all College building

Picks up and delivers USPS , UPS /FedEx packages at various department locations as requested

• Used materials and/or equipment as requested for relocation or disposal in accordance with the College’s Disposal Policy.
• Maintains knowledge of hazardous chemicals and materials.
• Attends periodic mandatory hazardous materials training seminars.
• Maintains shipping, receiving, and delivery logs to track parcel quantities and delivery information.

Percentage Of Time 45

Culture and Employee Belonging We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.

• Demonstrates a commitment to inclusion, and cultural awareness through actions, interactions, and communications with others.
• Participates in division-wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
• Willingness to foster a growth mindset in the areas of improving culture and inclusion across the division.

Percentage Of Time 10

Performs other duties as assigned.