Mailroom Associate

Spsnorthamerica; New York (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with matching

Paid Time Off

Career Growth Opportunities

Job summary

Spsnorthamerica is looking for a Mailroom Associate in New York. The role involves managing mailroom operations by processing packages and ensuring accurate tracking and delivery through multiple carriers.

This position is integral to maintaining efficient delivery schedules and keeping organized systems while adhering to safety guidelines. The ideal candidate will demonstrate excellent organizational skills and a strong work ethic.

Benefits include career growth opportunities, a learning culture, and various employee recognition programs.

Qualifications

• Ability to process and manage accountable packages accurately.
• Strong knowledge of carrier and delivery processes.
• Ability to lift and transport packages weighing up to 25 pounds.

Responsibilities

• Process and manage all accountable packages.
• Sort and scan incoming mail and packages throughout the day.
• Investigate and track missing or delayed packages.

Skills

Mail processing

Attention to detail

Organizational skills

Customer service

Job description

Mailroom Associate

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: Monday–Friday | 7:30 AM – 4:30 PM

Responsibilities

• Process and manage all accountable (signature-required) packages received from USPS, FedEx, UPS, DHL, and all courier, messenger, and third‑party delivery services, ensuring accurate tracking and documented receipt.
• Receive, sign for, sort, and scan incoming mail and packages into the company tracking system throughout the day, ensuring timely and accurate processing.
• Deliver and collect mail and packages on assigned floors in accordance with established delivery schedules and service standards.
• Maintain current knowledge of employee locations, departmental moves, and organizational changes to ensure accurate and timely mail and package delivery.
• Investigate, track, and resolve missing or delayed packages, communicating status updates as necessary.
• Identify mislabeled, undeliverable, or unidentified mail and packages and return them to the appropriate sender or carrier.
• Prepare outgoing FedEx, USPS, and other courier shipments, ensuring proper packaging, labeling, and compliance with domestic and international shipping requirements.
• Maintain knowledge of carrier pickup schedules, shipping deadlines, and domestic and international shipping procedures.
• Operate and maintain mailroom equipment and cross‑train on all mailroom systems and machinery to ensure operational coverage.
• Maintain organized mail sorting racks, work areas, and a clean, safe, and fully operational mailroom.
• Monitor and replenish paper supplies for copier and multifunction devices on assigned floors.
• Restock and organize office and mailroom supply cabinets on assigned floors, as needed.
• Support departmental requests and special mailroom projects as assigned.
• Escort vendors, couriers, messengers, and catering personnel to the appropriate floor or designated recipient to ensure secure and timely deliveries.
• Safely lift and transport packages weighing up to 25 pounds and break down pallets as needed.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job‑related factors.

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401(k) w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

Equal Employment Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real‑time assistance during interviews. SPS team members may use transcription or note‑taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.