Lead Mailroom Associate

Sps-Global-6; Horsham (PA); On-site; USD 33,062 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Paid time off

Job summary

SPS is seeking a Lead Mailroom Associate in Horsham, PA to oversee daily mailroom operations, shipping, and workplace support, delivering efficient service and a strong client experience.

You’ll manage mail, coordinate carriers, supervise staff, ensure compliance with shipping procedures, and train backup personnel while maintaining a secure, organized mailroom. The role requires willingness to obtain an onsite HazMat certification for lithium battery handling, training provided by SPS.

Qualifications

• High school diploma or equivalent required.
• 2+ years in mailroom/shipping/office services with lead experience preferred.
• Strong communication, customer service, and organizational skills.
• Excellent time management and ability to manage multiple priorities.
• Proficiency with Microsoft Office and mailroom systems.
• Knowledge of shipping/receiving procedures and chain-of-custody practices.
• Ability to handle confidential materials with sound judgment.

Responsibilities

• Lead daily mailroom operations and ensure timely service delivery.
• Receive, sort, distribute, and process mail and packages; coordinate shipments with carriers.
• Track deliveries and maintain shipping records; respond to inquiries.
• Notify staff of deliveries and maintain secure handling of confidential materials.
• Provide reception coverage and assist visitors, vendors, and employees as needed.
• Train backup personnel and support office moves and other operational needs.

Skills

Leadership

Communication

Customer service

Time management

Organizational skills

Microsoft Office

Shipping procedures

Education

High school diploma or equivalent

Tools

Microsoft Office

Mailroom equipment & systems

Job description

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Typical Working Hours: Mondays to Fridays; 8AM - 5PM / 9AM - 6PM (Tentative)

Lead Workplace Operations That Keep Business Moving

If you're an experienced mailroom professional with leadership skills and a passion for delivering exceptional service, this role is for you. As a Lead Mailroom Associate, you'll oversee daily mailroom operations while ensuring efficient mail, shipping, and workplace support services. You'll serve as the primary resource for office services, helping maintain seamless business operations and an outstanding client experience.

What You'll Do

Lead Mail & Shipping Operations

• Oversee daily mailroom operations and ensure timely, accurate service delivery
• Receive, sort, distribute, and process incoming and outgoing mail and packages
• Coordinate shipments through USPS, UPS, FedEx, and other courier services
• Track deliveries, maintain shipping records, and respond to mail and package inquiries
• Notify employees of incoming deliveries and ensure secure handling of confidential materials
• Maintain a clean, organized, and efficient mailroom environment

Shipping Compliance & Equipment

• Follow shipping, safety, and chain-of-custody procedures
• Operate and maintain mailroom equipment, including postage meters, scanners, label printers, copiers, and multifunction devices (MFDs)
• Monitor office and mailroom supply inventory and coordinate equipment service requests as needed

Reception & Workplace Support

• Provide reception coverage and assist employees, visitors, and vendors as needed
• Support hospitality services by restocking pantries, assisting with conference room setups, and supporting office moves
• Train and support backup personnel while assisting with additional operational needs during downtime

What You Have

• High school diploma or equivalent required
• 2+ years of experience in mailroom, shipping/receiving, office services, or related operations, including at least 1 year in a lead or supervisory role preferred
• Strong communication, customer service, and organizational skills
• Excellent time management and ability to manage multiple priorities
• Proficiency with Microsoft Office and mailroom-related systems and equipment
• Working knowledge of shipping/receiving procedures, packing methods, and chain-of-custody practices
• Sound judgment when handling confidential or sensitive materials
• Ability to work independently while leading daily operations
• Professional, dependable, and committed to following company policies and procedures

Certification Requirement

• Must be willing to obtain an onsite Basic Hazardous Materials (HazMat) Certification for lithium battery package handling. Training and certification are fully provided by SPS/client.

Physical Requirements

• Ability to lift and move packages up to 40 lbs. regularly and up to 60 lbs. using a wheeled cart
• Ability to stand, walk, bend, kneel, and sit for extended periods throughout the workday
• Manual dexterity to operate standard office and mailroom equipment
• Ability to communicate effectively using vision, hearing, and verbal/written communication

Travel: None or Negligible

Other Duties

This job description is not intended to be a comprehensive list of duties or responsibilities. Responsibilities may change at any time with or without notice based on business needs.

Pay Range: $24 - $25 USD

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.