Client Services Associate (Mailroom & Office)

Spsnorthamerica; Sunnyvale (CA); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition Programs

Medical, Dental, Vision

401k with matching

Paid Time Off

Job summary

SPS North America in Sunnyvale, CA is seeking a Client Services Associate to support daily office operations, including mail handling, print services, and workplace coordination. You will help ensure teams have what they need to stay productive.

Responsibilities include inbound/outbound mail, shipments, scans, basic document requests, copier upkeep, and maintaining organized mailrooms. The role supports meeting room setups and office moves in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 2+ years of relevant experience preferred.
• Experience with handheld scanners, pallet jacks, or carts preferred.
• Ability to work assigned hours, including occasional overtime.

Responsibilities

• Receive, sort, and distribute inbound mail and packages.
• Process outgoing shipments and track deliveries.
• Provide basic print and document support; copier upkeep.
• Maintain clean, organized mailrooms and supply areas.
• Coordinate meeting room setups and office moves.
• Communicate with employees about deliveries and service requests.

Skills

Communication

Customer service

Independence

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: Monday–Friday | 8:00 AM – 5:00 PM

Keep Operations Running Smoothly Behind the Scenes

If you’re hands‑on, organized, and thrive in a fast‑paced environment, this role is for you. As a Client Services Associate, you’ll support daily office operations through mail handling, print services, and workplace coordination.

From managing deliveries to maintaining essential supplies, your work ensures the office runs efficiently and teams have what they need to stay productive.

Why This Role Matters

This role plays a key part in maintaining the flow of daily operations. By ensuring accurate mail distribution, timely processing of requests, and well‑managed workspaces, you help create a reliable and efficient environment.

What You’ll Do

Mail & Shipping Operations

• Receive, sort, and distribute inbound mail and packages.
• Process outgoing shipments using postage and shipping systems.
• Track deliveries and maintain accurate records using scanning tools and tracking systems.
• Respond to inquiries related to mail and package status.

Print & Office Support

• Fulfill basic print and document requests.
• Provide light support for copier equipment, including toner replacement and upkeep.

Workplace & Inventory Support

• Monitor and replenish paper and office supplies in copy/mail areas.
• Maintain clean, organized mailrooms and service areas.
• Assist with meeting room setups, office moves, and workplace support tasks as needed.

Operational Support

• Communicate with employees regarding deliveries and service requests.
• Cross‑train across mailroom functions and support additional operational needs.
• Follow all safety, security, and company procedures.
• Assist with additional tasks as assigned.

What You Bring

• Strong communication and customer service skills.
• Ability to work independently and stay organized.
• Familiarity with shipping/receiving processes (preferred).
• Comfort using basic office systems and Microsoft Office.
• Hands‑on, reliable, and adaptable in a dynamic environment.

Qualifications

• High school diploma or equivalent required.
• 2+ years of relevant experience preferred.
• Experience with handheld scanners, pallet jacks, or carts (preferred).
• Ability to work assigned hours, including occasional overtime.

Physical Requirements

• Ability to lift and move packages (20–40 lbs. frequently; up to 60 lbs. with carts).
• Ability to stand, walk, bend, and move throughout the day.
• Comfortable working in varying environmental conditions.
• Ability to perform manual tasks and operate office equipment.

Compensation

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job‑related factors.

Pay Range: $24.95 – $27.65 USD.

What We Offer

• Career Growth: An opportunity to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

Equal Employment Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado applicants: This position is open for a minimum of 5 days from the date it is posted. The posting may remain open longer as needed.