Mailroom Associate

Crate and Barrel; Naperville (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Crate and Barrel is seeking a Mailroom Associate to ensure smooth mail processing, shipping, and daily operational support at the Naperville distribution network. You will manage mail, office supplies, and related equipment while coordinating with internal teams to maintain accurate stock and timely replenishment.

The role requires strong communication, teamwork, and data entry skills, with attention to detail in labeling and packaging, and a customer-service orientation for internal/external

Qualifications

• Strong communication with internal and external contacts.
• Teamwork and collaboration across departments.
• Excellent service orientation with customers and partners.

Responsibilities

• Process and distribute inter-office and outgoing mail for multiple sites.
• Manage storage, organization, and replenishment of office supplies.
• Conduct stock audits and place orders for swatches and supplies.
• Operate and maintain mailroom equipment and systems.
• Label, package, and arrange daily pick-ups.
• Dispatch sales aids, gift cards, and mail to customers and stores.
• Coordinate with partners to address outages and stock issues.
• Handle payments, deposits, and mail order issues as required.
• Support business operations with additional duties as needed.

Skills

Communication

Teamwork

Customer service

English literacy

Data entry

Education

High school diploma/GED

Tools

Microsoft Office Suite

CCS system

Job description

A day in the life as a Mailroom Associate...

• Facilitate the seamless processing and distribution of inter-office and outgoing mail, including express letters, for the Distribution Center, Contact Center, and store


• Proficiently manage the storage, organization, and replenishment of office supplies and sales aids


• Ensure precise inventory levels of swatches and office supplies by consistently conducting stock audits, placing orders promptly, and implementing efficient replenishment processes


• Operate and maintain all mailroom equipment and systems to ensure efficient operation


• Utilize the most efficient and cost effective method within confines of requests made by sender


• Ensure proper labeling, packaging and appearance for daily pick-ups


• Efficiently dispatch sales aid orders, gift and shop cards, and any supplementary mail to both customers and stores


• Collaborate effectively with diverse business partners to address outages and low stock situations for sales aids, ensuring timely restocking and accurate availability messaging


• Facilitate seamless sales processing by handling payments, preparing deposits, and promptly addressing any issues related to mail orders


• Undertake additional responsibilities as required to provide comprehensive support to the business operations

What you’ll bring to the table…

• Foster effective and efficient communication with all company associates and business contacts


• Cultivate a strong sense of teamwork by promoting safe, effective, respectful, and efficient collaboration with all associates


• Demonstrate and champion excellent service by maintaining a positive attitude and enthusiasm in all communication with internal and external customers


• Ensure the delivery of gracious, prompt, and efficient service to all customers


• Exhibit proficiency in reading and written language skills (English), basic arithmetic, interpersonal skills, telephone etiquette, and data entry


• Showcase knowledge of general office equipment, including computers and printers, Microsoft Office Suite (Word, Excel, PowerPoint), the company email system, Contact Center Sales (CCS) system, telephone, copier, fax machine, and calculator

We’d love to hear from you if you have…

• Minimum 2 years previous experience in a mailroom, office, or warehouse environment


• High school diploma/GED or equivalent