Mail Svcs Supervisor

CBRE Group, Inc.; Mountain View (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

CBRE Group, Inc. is seeking a Mail Services Supervisor to oversee mailroom operations for a building or campus. You will supervise staff, manage schedules, and drive efficiency in mail workflows.

The role requires a High School Diploma or GED with 5+ years of related experience and supervisory background. Strong MS Office skills and organizational abilities are essential.

Qualifications

• High School Diploma or GED with 5+ years of job-related experience.
• Prior shift manager or supervisory experience preferred.
• Ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook).
• Excellent organizational skills with a master-level inquisitive mindset.

Responsibilities

• Supervise personnel assigned to mail services, set schedules, assign tasks, cross-train staff, and evaluate performance.
• Conduct personnel meetings on safety, procedures, and operations.
• Maintain records of mailing costs and implement cost-saving measures to improve efficiency.
• Maintain policy and procedural manuals for mailroom operations and inform staff of changes.
• Monitor on-line production/copy requests and coordinate conference room setup for client meetings.
• Resolve complex problems and identify approaches to achieve team objectives.
• May establish new techniques to ensure the team meets its objectives.
• Impact team and related teams' objectives and ensure positive customer outcomes.
• Lead by example and align with CBRE RISE values; guide the team through practices and build consensus.

Skills

Supervisory experience

Organizational skills

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About the Role:

As a CBRE Mail Services Supervisor, you will be responsible for supervising all aspects of the mailroom operations for a building or campus.

This job is part of the Office Operations function. They are responsible for providing office support to a client, business function or individual contributor.

What You’ll Do:

• Supervise personnel assigned to mail services. This includes establishing work schedules, assigning tasks, cross-training staff to perform shipping/receiving duties as back-up, and evaluating and developing performance.
• Conduct personnel meetings as necessary about safety, procedures, and operations.
• Maintain records of the mailing costs incurred by each business unit or department and implement cost savings programs and procedures to increase efficiency.
• Maintain policy and procedural manuals for mailroom operations. Recommend changes and inform mailroom personnel of changes made.
• Monitor on-line production/copy requests, set up conference rooms for client meetings, answer telephones and take messages in a professional manner.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need:

• High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master- level inquisitive mindset.