Mail Svcs Associate

CBRE Group, Inc.; Mountain View (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

CBRE Group, Inc. in Mountain View, CA, seeks a Mail Services Associate to manage all aspects of the mailroom for a building or campus. You will support the Office Operations function, delivering mail and packages, processing shipments, and providing frontline client service.

Responsibilities include auditing deliveries, ensuring same-day arrivals, maintaining stock, and analyzing data to improve efficiency. This role requires strong MS Office skills and high attention to detail.

Qualifications

• Proficient in Microsoft Word, Excel and Outlook.
• Strong organizational and multitasking abilities.
• Able to draft routine reports and correspondence.
• Capable of explaining complex content concisely.
• Solid grasp of standard office processes and systems.

Responsibilities

• Audit delivered items with delivery invoices.
• Approve or reject deliveries based on inspections and contraband checks.
• Ensure packages arrive same day or notify next-day arrival; transport mail and supplies per schedule.
• Protect shipped packages from damage.
• Process shipment requests with vendors and inform package owners.
• Apply correct postage and required ID to outgoing mail and packages.
• Stock copy rooms and support copier fleet production.
• Check daily and replenish mail and postage supplies as needed.
• Answer inquiries from clients, colleagues, and supervisors and present information clearly.
• Gather and analyze data to identify and solve problems; suggest new techniques.
• Impact the team and related workflows; propose process improvements.

Skills

MS Office proficiency

Organizational skills

Report writing

Communication of complex content

Process understanding

Education

High School Diploma or GED

Job description

About the Role:

As a CBRE Mail Services Associate, you will be responsible for all aspects of the mailroom operations for a building or campus.

This job is part of the Office Operations function. They are responsible for providing office support to a client, business function or individual contributor.

What You’ll Do:

• Audit delivered items with delivery invoices.


• Approve or reject deliveries based on inspections and check for contraband.


• Ensure that all packages received and delivered arrive the same day or advise the consignee of the next day's arrival. Bring mail, packages, copy products, and stationery to the assigned group or location as per the daily schedule.


• Ensure all shipped packages are protected against damage.


• Process shipment requests with vendor, advising package owner of arrangements.


• Apply appropriate postage amounts and required identification to outgoing mail and packages.


• Stock copy rooms and provide first communication for copier fleet production.


• Check daily and replenish, if necessary, all mail and postage supplies.


• Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group.


• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.


• Impact own team and other teams whose work activities are closely related.


• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• High School Diploma or GED with 3-4 years of job-related experience.


• Ability to write routine reports and correspondence.


• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.


• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.


• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.


• Advanced organizational skills with an inquisitive mindset.