Mail Services Worker

Lawrence Technological University; Southfield (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Lawrence Technological University in Southfield, Michigan, is seeking a Mail Services Worker to receive, document, sort, track, and distribute university mail for faculty, staff, and students. The role requires accurate recordkeeping, secure handling of materials, and courteous customer service.

The position reports to the Mail Services Supervisor and operates within the Campus Safety Department. High school diploma or equivalent and willingness to work on-site are required.

Qualifications

• Must be 18 years old and legally authorized to work in the United States.
• High school diploma or equivalent required.
• Must possess and maintain a valid Michigan driver’s license and an acceptable driving record when driving is required.
• Experience in mail services, shipping and receiving, logistics, inventory tracking, or customer service preferred.

Responsibilities

• Receive, process, document, sort, distribute mail and packages according to procedures.
• Maintain accurate and timely records, track packages, report discrepancies.
• Protect confidentiality, security, and integrity of mail and related information.
• Coordinate pickups and deliveries with courier services.
• Operate mail-processing equipment safely and follow safety procedures.
• Provide courteous assistance to faculty, staff, students, and visitors.
• Complete duties accurately and within established timeframes; inform supervisor of delays.
• Maintain a clean, safe mailroom and use proper lifting practices.

Skills

Customer service

Recordkeeping

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Mail processing equipment

Scanners

Tracking systems

Job description

Hiring Supervisor: Interim Executive Director of Campus Safety

Employment Type: Full-TIme

Department: Campus Safety

JOB TITLE: Mail Services Worker

POSITION NUMBER: MK9998

HIRING SUPERVISOR:Interim Executive Director of Campus Safety

DEPARTMENT:Campus Safety

TYPE: Full-Time

SUMMARY

The Mail Services Worker receives, documents, sorts, tracks, and distributes University mail and packages for faculty, staff, and students. The position requires accurate recordkeeping, secure handling of materials, safe package handling, and courteous customer service. The employee must perform assigned duties promptly and professionally, follow University and departmental procedures, and comply with lawful and supervisory instructions. Mail Services operates under the Department of Campus Safety, and this position reports to the Mail Services Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Follow established procedures and supervisory direction for receiving, processing, documenting, sorting, distributing, and delivering mail and packages.
• Maintain accurate and timely records, including package tracking, transfers, deliveries, and discrepancies; promptly report missing, damaged, or misdirected items.
• Protect the confidentiality, security, and integrity of mail, packages, records, and related information; prevent unauthorized access or tampering.
• Collect and distribute mail and packages to appropriate departments, residence halls, and recipients; coordinate pickups and deliveries with courier services.
• Operate University vehicles and mail-processing equipment safely; obey traffic regulations and report equipment, vehicle, and workplace hazards promptly.
• Maintain supplies and a clean, orderly, and safe mailroom; use proper lifting and material handling practices.
• Provide courteous assistance and accurate information to faculty, staff, students, and visitors.
• Complete assigned duties accurately and within established timeframes; promptly advise the supervisor of delays, operational problems, or needed assistance.
• Maintain professional and cooperative working relationships; observe attendance, punctuality, and scheduled-work requirements under University policy.
• Notify Campus Safety promptly of observed campus safety hazards or incidents.
• Perform other related duties, including appropriate assistance with University events or emergencies, consistent with training, qualifications, and safety procedures.

QUALIFICATION REQUIREMENTS

Must be at least 18 years old and legally authorized to work in the United States. Must possess and maintain a valid Michigan driver’s license and an acceptable driving record when driving is required. Must meet applicable background-screening requirements, maintain a neat professional appearance, and be available for schedule adjustments or overtime as operationally necessary and determined by the Executive Director of Campus Safety or his designee.

EDUCATION AND EXPERIENCE

High school diploma or equivalent required. Prior experience in mail services, shipping and receiving, logistics, inventory tracking, or customer service preferred.

LANGUAGE SKILLS

Ability to read and follow written procedures, safety instructions, and operational records; communicate clearly and respectfully in person, in writing, and by telephone or radio.

REASONING ABILITY

Ability to exercise sound judgment, resolve routine problems, recognize discrepancies, prioritize assignments, and seek supervisory guidance when necessary.

PHYSICAL DEMANDS

Work involves standing, walking, climbing stairs, bending, kneeling, reaching, sitting, driving, and repetitive hand use. May occasionally lift or move packages weighing up to 75 pounds, using appropriate assistance or equipment when needed.

OTHER SKILLS AND ABILITIES

Ability to work independently while following supervisory direction; use computers, scanners, tracking systems, and mail-processing equipment; maintain accurate records; protect confidential information; and demonstrate reliability, professionalism, and a service-oriented attitude.

WORK ENVIRONMENT

Work is performed in mailroom, campus, vehicle, and outdoor settings, including varying weather conditions. During winter months, the mailroom may experience significantly reduced indoor temperatures due to the frequent opening and closing of the delivery door. This is an inherent and unavoidable condition of normal mailroom operations, and employees are expected to dress appropriately for these temperature fluctuations, consistent with University dress and safety requirements. Occasional exposure to moving equipment and moderate noise may occur.

Lawrence Technological University (LTU) conducts pre-employment screening on initial candidates for all positions, which may include but is not limited to, a criminal background check, verification of academic credentials, license, certifications, and/or verification of work history. Lawrence Technological University is an Equal Opportunity Employer.