Mail Services Supervisor

CBRE; Redmond (WA); On-site; USD 64,000 - 65,000; Full time

Job summary

CBRE in Redmond, WA is seeking a Mail Services Supervisor to oversee the mailroom operations for a building or campus. You will supervise personnel, manage schedules, cross-train staff for shipping/receiving, and strive to improve efficiency.

The role requires a High School Diploma or GED with 5+ years of related experience, plus expert Microsoft Office skills. You’ll explain complex concepts, monitor costs, and model CBRE’s values while supporting client objectives.

Qualifications

• High School Diploma or GED with 5+ years of job-related experience.
• Prior shift manager or supervisory experience preferred.
• In-depth understanding of processes, procedures, systems and concepts within own job function.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook).
• Excellent organizational skills with a master- level inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Responsibilities

• Supervise personnel assigned to mail services, schedule, cross-train staff, and evaluate performance.
• Conduct personnel meetings on safety, procedures, and operations.
• Maintain mailroom cost records and implement cost savings to improve efficiency.
• Maintain policy manuals and inform staff of changes.
• Monitor on-line production/copy requests, set up conference rooms, answer phones.
• Resolve complex problems and adapt approaches to meet team objectives.
• Lead by example and guide team through CBRE RISE values.

Skills

Supervisory experience

Microsoft Office

Organizational skills

Communication skills

Education

High School Diploma or GED

Tools

Excel

Word

Outlook

Job description

About The Role

As a CBRE Mail Services Supervisor, you will be responsible for supervising all aspects of the mailroom operations for a building or campus. This job is part of the Office Operations function. They are responsible for providing office support to a client, business function or individual contributor.

What You’ll Do

• Supervise personnel assigned to mail services. This includes establishing work schedules, assigning tasks, cross-training staff to perform shipping/receiving duties as back-up, and evaluating and developing performance.
• Conduct personnel meetings as necessary about safety, procedures, and operations.
• Maintain records of the mailing costs incurred by each business unit or department and implement cost savings programs and procedures to increase efficiency.
• Maintain policy and procedural manuals for mailroom operations. Recommend changes and inform mailroom personnel of changes made.
• Monitor on-line production/copy requests, set up conference rooms for client meetings, answer telephones and take messages in a professional manner.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need

• High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master- level inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Mail Services Supervisor position is $64,000 annually [or $30.77 per hour] and the maximum salary for the Mail Services Supervisor position is $65,208 annually [or $31.35 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).