Mail Services Program Supervisor – Telework Eligible

State of Washington; Tumwater (WA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Telework options

Flexible work schedules

Job summary

State of Washington’s Labor & Industries division seeks a Program Support Supervisor 2 for Mail Services in Tumwater. You will supervise staff, ensure timely, accurate mail handling, and act as the agency’s expert on Mail Services.

You’ll coordinate with internal teams and service providers to meet service levels and quality standards. Telework is allowed as part of a flexible schedule, with a training period on-site; you will also manage performance evaluations, hiring, and training while

Qualifications

• High school graduation or equivalent.
• Three years’ experience in the program specialty or equivalent education/experience.
• Ability to frequently move and lift up to 60 pounds; up to 150 pounds with aid.
• Experience coaching, motivating, teaching and leading coworkers.
• Excellent customer service skills; flexible with work assignments.
• Ability to take action to learn and grow; meet others' needs.
• Proficiency with Microsoft Office (SharePoint, Excel, Word, Outlook); Lean/Six Sigma experience is a plus.

Responsibilities

• Supervise Mail Services staff and coordinate day-to-day unit operations.
• Prioritize quality, accuracy, and customer service timelines.
• Use independent judgement to complete assignments and resolve issues.
• Perform performance evaluations, corrective action, hiring and training of staff.
• Plan and prioritize work to meet internal and external customer expectations.
• Serve as subject matter expert for Mail Services within the agency.
• Develop and update mail management policies and procedures.
• Oversee the mailroom operations and ensure quality controls are in place.

Skills

Coaching

Leadership

Customer service

Communication

Staff supervision

Time management

Education

High school diploma or equivalent

Job description

State of Washington’s Labor & Industries division seeks a Program Support Supervisor 2 for Mail Services in Tumwater. You will supervise staff, ensure timely, accurate mail handling, and act as the agency’s expert on Mail Services.

You’ll coordinate with internal teams and service providers to meet service levels and quality standards. Telework is allowed as part of a flexible schedule, with a training period on-site; you will also manage performance evaluations, hiring, and training while