Customer Service Specialist: Remote Option & Impact

Washington State Department of Labor & Industries; Seattle (WA); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Telework options

Generous benefits

Diverse, inclusive team

Job summary

Washington State Department of Labor & Industries (L&I) is seeking a Customer Service Specialist 2 to join the CSCPS division in Tumwater, WA. The role focuses on delivering exceptional service for Contractor Registration and related state programs, with empathy and clear guidance on rules and eligibility.

Telework is available up to 3 days per week with 2 days in the office; background checks are required and potential for permanent or non-permanent positions exists.

Qualifications

• High school diploma or equivalent and 2 years of customer-assistance experience.
• One year of experience as a Customer Service Specialist 1.
• Equivalent education/experience.

Responsibilities

• Provide exceptional customer service on phone and online for Contractor Registration and L&I programs.
• Explain rules, procedures, and eligibility with empathy.
• Review incoming documents for accuracy and compliance with Contractor Registration laws (18.27 RCW).
• Process legal documents including summons, judgments, dismissals and tax warrants.
• Answer phone lines and respond to email inbox for Contractor Registration and other inquiries.
• Data entry for payments and manage financial transactions.

Skills

Customer service

Communication skills

Tech-savvy

Phone & email support

Education

High school diploma or equivalent

Tools

Imaging database (IDM)

Job description

Washington State Department of Labor & Industries (L&I) is seeking a Customer Service Specialist 2 to join the CSCPS division in Tumwater, WA. The role focuses on delivering exceptional service for Contractor Registration and related state programs, with empathy and clear guidance on rules and eligibility.

Telework is available up to 3 days per week with 2 days in the office; background checks are required and potential for permanent or non-permanent positions exists.