L&I Program Support Supervisor 2

State of Washington; Tumwater (WA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Telework options

Flexible work schedules

Job summary

State of Washington’s Labor & Industries division seeks a Program Support Supervisor 2 for Mail Services in Tumwater. You will supervise staff, ensure timely, accurate mail handling, and act as the agency’s expert on Mail Services.

You’ll coordinate with internal teams and service providers to meet service levels and quality standards. Telework is allowed as part of a flexible schedule, with a training period on-site; you will also manage performance evaluations, hiring, and training while

Qualifications

• High school graduation or equivalent.
• Three years’ experience in the program specialty or equivalent education/experience.
• Ability to frequently move and lift up to 60 pounds; up to 150 pounds with aid.
• Experience coaching, motivating, teaching and leading coworkers.
• Excellent customer service skills; flexible with work assignments.
• Ability to take action to learn and grow; meet others' needs.
• Proficiency with Microsoft Office (SharePoint, Excel, Word, Outlook); Lean/Six Sigma experience is a plus.

Responsibilities

• Supervise Mail Services staff and coordinate day-to-day unit operations.
• Prioritize quality, accuracy, and customer service timelines.
• Use independent judgement to complete assignments and resolve issues.
• Perform performance evaluations, corrective action, hiring and training of staff.
• Plan and prioritize work to meet internal and external customer expectations.
• Serve as subject matter expert for Mail Services within the agency.
• Develop and update mail management policies and procedures.
• Oversee the mailroom operations and ensure quality controls are in place.

Skills

Coaching

Leadership

Customer service

Communication

Staff supervision

Time management

Education

High school diploma or equivalent

Job description

Our Mission: Keep Washington Safe and Working!
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

Job Highlights

Ready for the next step in your career? Our Program Support Specialist 2 supervises Mail Services staff and keeps L&I’s mail room running smoothly. In this role you’ll be the agency’s subject matter expert related to Mail Services, provides information and direct coordination with internal and external stakeholders, customers and service providers.

As the Program Support Supervisor 2 for the Mail Services Program of Administrative Services, you’ll contribute towards L&I’s mission to "Keep Washington safe and Working".

Some of what you’ll do:

• Supervise support staff, coordinate and assist with day to day unit operations.
• Place top priority toward quality, accuracy, and customer service timelines.
• Use independent judgement to accomplish assignments and resolve issues.
• Responsible for performance evaluations, corrective action, hiring and training of staff.
• Plan and prioritize work to meet both internal and external customer expectations.
• Serve as the primary point of contact and subject matter expert within the agency regarding Mail Services questions, informational requests, or service inquiries.
• Set/measure performance standards and assigns work. Assist in the development, implementation, and compliance of agency mail management policies and procedures.
• Active supervision of all aspects of the L&I mailroom to include staff performance, customer commitments, organization of the work flore, and more.
• Ensure policies, procedures, and quality control measures are in place and being met.
• Act as a liaison between the agency and Consolidated Mail Services.
• Development and modification (update) of existing work methods, procedures, and/or strategies to resolve issues and streamline processes.

Required:

• High school graduation or equivalent

AND

• Three years’ experience in the program specialty. This could include working in a mailroom or another type of logistics and/or production atmosphere.

OR

• Equivalent education/experience.

• Must be able to frequently move and lift up to 60 pounds and occasionally move and or lift up to 150 pounds using a hand cart and /or other authorized equipment.
• Experience in coaching, motivating, teaching and leading co-workers.
• Excellent customer service skills; flexibility regarding work assignments; ability to communicate with and assist a wide variety of individuals (internal staff, general public, business professionals).

AND

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Desired:

• Proficient with Microsoft office suite to include, SharePoint, Excel, Word and Outlook.
• Experience with Continuous Improvement methodologies such as Lean, Six Sigma.

Things You Need To Know

To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.

At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

For this position, telework is not permitted during training and is permitted on occasion after training has been completed. The assigned duty station for this position is Tumwater, Washington.

For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Background Check Notice

Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other information

• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented bytheWashington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

Did You Know?

Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation.We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules.L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s [e-mail].

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, or the agency, please contact Haleigh Missildine (she/her/hers).