Mail Services Operations Lead

UPMC; Northern (KY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Career growth at UPMC

Job summary

UPMC is seeking an Operations Supervisor to lead the Mail Services department. The role oversees staff, budgets, and mail system operations to ensure efficient service delivery across campuses.

The position runs Monday–Friday, 7:00am–3:00pm, with no weekend work and involves coordinating with vendors, IT, and Marketing to meet service levels. The supervisor will manage payroll, employee records, and performance, while driving process improvements and ensuring regulatory compliance in mail

Qualifications

• Experience leading a team in a healthcare or large organization.
• Strong budgeting, invoicing, and purchasing experience.
• Proven ability to manage payroll and staff schedules.

Responsibilities

• Lead the daily operation of mail services and systems and manage postage accounts and billing.
• Coordinate with vendors, IT, and Telecommunications to maintain high system availability.
• Develop and manage employee work schedules and staffing coverage.
• Oversee asset purchases and invoices with the supply chain team.
• Ensure compliance with USPS postal regulations and mail design standards.
• Monitor budgets and billing, and manage departmental records.

Skills

Staff management

Budgeting

Project management

Vendor management

Payroll processing

Staff scheduling

Quality assurance

Tools

Mail systems software

Job description

UPMC is seeking an Operations Supervisor to lead the Mail Services department. The role oversees staff, budgets, and mail system operations to ensure efficient service delivery across campuses.

The position runs Monday–Friday, 7:00am–3:00pm, with no weekend work and involves coordinating with vendors, IT, and Marketing to meet service levels. The supervisor will manage payroll, employee records, and performance, while driving process improvements and ensuring regulatory compliance in mail