Mail Services Operations Lead — Mon–Fri, Tuition Reimbursement

UPMC; Warrendale (Allegheny County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Opportunities to grow in your career

Award-winning workplace

Job summary

UPMC is seeking an Operations Supervisor to lead Mail Services. This role oversees staff, budgets, asset purchasing, and vendor coordination to ensure reliable mail operations across multiple campuses. The position runs Monday–Friday, 7:00am–3:00pm, with no weekends required, and reports to the Mail Services management team.

You will manage payroll, schedules, and performance, while coordinating with IT, Telecommunications, and marketing to meet service levels and regulatory requirements.

Qualifications

• Must have experience in budgeting, accounting procedures and overall business principles.
• Significant experience in project management, implementation and project tracking.
• Ability to organize work and demonstrate good analytical ability.
• Experience leading the daily operation of mail services and systems, managing postage accounts and billing.

Responsibilities

• Provides expertise in the management of mail services systems and applications.
• Maintain portfolio of all mail tools and solutions and provide evaluations for change management, upgrades, and capacity planning.
• Work with vendors, IT, and Telecommunications to maintain systems with high availability and performance.
• Must possess significant experience in project management and tracking.
• Oversee daily mail services operations, including payroll approvals and staffing coverage.
• Monitor budgets, invoices, and contracts, and manage procurement and supply chain orders.

Skills

Budgeting

Project management

Vendor management

Staff development

Analytical ability

Operations leadership

Tools

Mail systems

USPS Gateway

Billing/invoicing systems

Job description

UPMC is seeking an Operations Supervisor to lead Mail Services. This role oversees staff, budgets, asset purchasing, and vendor coordination to ensure reliable mail operations across multiple campuses. The position runs Monday–Friday, 7:00am–3:00pm, with no weekends required, and reports to the Mail Services management team.

You will manage payroll, schedules, and performance, while coordinating with IT, Telecommunications, and marketing to meet service levels and regulatory requirements.