Mail Services Office Associate

IST Management; Jacksonville (FL); On-site; USD 18,000 - 26,000; Full time

Job summary

IST Management Services, a leading business process outsourcing company, is seeking a Mail Services Office Associate for our Jacksonville site. The role focuses on on-site mail and package handling, plus broader administrative support, leveraging prior customer service experience.

Team players who are willing to train will thrive in this environment. The position is on-site in Jacksonville, FL with standard weekday hours.

Qualifications

• 2-3 years of related customer service or office support experience preferred.
• Strong communication skills, both written and verbal.
• Professional appearance and demeanor; able to meet attendance policy.

Responsibilities

• Process, sort, and distribute incoming mail to employees and departments.
• Handle outgoing packages and coordinate pickups with carriers (UPS, FedEx, post office).
• Provide strong customer service and administrative support to the Jacksonville site.
• Assist with walking courier route coverage; back up receptionist as needed.
• Follow confidentiality guidelines to protect data and information.

Skills

Customer service

Team spirit

Willing to train

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Overview

Office Associate will be responsible for assisting with mail and package services provided on-site in a team environment, in addition to other administrative support services as needed. Ideal candidates will have prior customer service experience, are a team player, and are willing to train! Mailroom or related office experience is a plus.

About Us

IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees with operations in over 38 cities across the U.S. We provide a wide range of Workplace Services, Facilities Management and Legal Services solutions.

Overview

IST Management is seeking a Mail Services Office Associate to join our Jacksonville team! The Mail Services Office Associate will be responsible for assisting with mail and package services provided on-site in a team environment, in addition to other administrative support services as needed. Ideal candidates will have prior customer service experience, are a team player, and are willing to train! Mailroom or related office experience is a plus.

About Us

IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees with operations in over 38 cities across the U.S. We provide a wide range of Workplace Services, Facilities Management and Legal Services solutions. IST Management Services was selected as one of the fastest-growing companies in the U.S. as a winner of the Nation's Best & Brightest Companies to Work for, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We're a proud partner of the Military Spouse Employment Partnership through our nation's Department of Defense and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

Hourly Compensation:

$16.00-16.00 USD

Schedule:

Monday - Friday, shifts alternate 8am-5pm and 9am-6pm

Location:

IST site in Jacksonville FL

Responsibilities

The Mail Services Office Associate will provide a wide range of office services for the Jacksonville site office, including:

• Processing, sorting, and distributing incoming mail to employees & departments in a corporate setting
• Handling all outgoing packages, ensuring proper labeling, and arranging pickup from the post office, UPS, FedEx, or other carriers
• Demonstrating strong communication, organizational, and customer service skills
• Assisting with walking Courier route coverage
• Follow policies and confidentiality dictations to safeguard data and information
• Able to backup the receptionist for short period of times such as lunch or short breaks

Qualifications

Ideal candidates will have 2-3 years' of related experience providing top tier customer service or office support services. Other qualifications include:

• High school diploma or GED required, authorization to work for any employer in the US required; experience working in hospitality, retail, or restaurants is a plus!
• Knowledge of Microsoft Office suite; keyboarding and windows environment PC skills
• Excellent communication skills both verbal and written; professional appearance and demeanor
• Ability to meet employer's attendance policy; access to reliable transportation to and from work
• Ability to comfortably move/carry file boxes between 20-50lbs
• Pre-employment drug screen is required

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [e-mail].

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.