Assistant Office Services Manager

IST Management Services; Denver (CO); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

STD

LTD

Life

401k

Paid Time Off

Pet Insurance

Bonus Incentives

Job summary

IST Management is seeking an Assistant Office Services Manager in Denver to lead on-site services in a professional legal environment. The role focuses on mail, records, hospitality, and conference room management, ensuring high service standards.

The ideal candidate has strong customer service experience, attention to detail, and the ability to multitask across multiple accounts while maintaining confidentiality.

Qualifications

• High school diploma or GED required.
• Must have strong customer service skills and attention to detail.
• Ability to multitask and prioritise competing requests.

Responsibilities

• Oversee mailroom operations and assist as needed with mail and package handling.
• Scan, sort, and deliver mail throughout the firm; manage vendor relations with major carriers.
• Support records management, including scanning and quality control per SOP.
• Provide hospitality services and oversee conference room management and scheduling.
• Set up meetings (beverages, coffee, food) and coordinate catering as needed.
• Maintain clean, stocked common areas and kitchen; manage inventory.
• Develop and implement procedures to improve site operations and reduce costs.

Skills

Customer service

Attention to detail

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

IST Management is seeking an Assistant Office Services Manager to join the Denver team! The Office Services Assistant manager will be responsible for executing and overseeing on-site services provided in a professional legal environment . Ideal candidates will possess prior relevant office experience, possess excellent customer service skills, are self-motivated, and are ready to take the next step in their management and office services career!

About Us:

IST Management is a business process outsourcing company. We have over 1,800 employees, in business 26 years with operations in over 38 cities across the U.S. We developed our own, web-based, proprietary software to run our FM accounts involving on-site mail, copy, records, and other administrative services. We also provide litigation and corporate office support services including e-Discovery processing, hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider.

We've been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation's Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation's Department of Defense and have committed to Hiring Our Heroes' mission to hire 100,000 active and former service members in 2021. IST Management has also been included in the INC 5000 list!

This is a full-time, direct-hire position.

Check out: istmanagement.com for more information!

Benefits Include:

• Medical
• Dental
• Vision
• STD
• LTD
• Life
• 401k
• Paid Time Off
• Pet Insurance
• Bonus Incentives

Position is overtime eligible!

Hourly Compensation: $23.00- $24.00 DOE

Responsibilities

• Maintain effective written and oral communications with clients; Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work; Ensure all work standards are met on a consistent basis
• Mailroom services- oversee and assist as necessary with services provided
• Scan, sort, delivery of mail and packages throughout firm; vendor relations with major carriers on incoming/outgoing shipments (ie Fedex, UPS, USPS, etc.); creating labels, ordering supplies
• Records Management- assist with and oversee scanning services provided
• Utilization of various scanners, scan client records according to SOP, manage proper quality control measures, file management- high attention to detail and sensitivity to confidentiality
• Hospitality services- oversee and assist as necessary with services provided
• Conference room management
• Conference room scheduling; set-ups and break downs for meetings (ie arrange beverage stations, prepare coffee, drinks and food- coordinate catering upon request, arrange tables, cleanup, order supplies)
• Ensure site common areas and kitchen are maintained- (ie light cleaning of surfaces and area, order supplies for kitchen and office, inventory)
• Insures maximization of productivity through efficient use of standard operating procedures; Develops new procedures to improve the operation of the sites and to lower operating costs

Qualifications

• High school diploma or equivalent (GED)
• Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred.
• Must have attention to detail and critically think through and resolve problems; Must have customer service skills and be able to maintain a consistent, high level of service
• Must have the ability to multi-task, manage multiple accounts and establish priorities
• A valid driver's license and/or reliable transportation to and from work
• Lifting up to 55 pounds; Standing for long periods of time
• Willingness to cross-train for other job functions

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [e-mail].

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

Application deadline: 11/30/26