Mail Services Clerk I

University of Rochester; United States; On-site; USD 25,000 - 35,000; Full time

Job summary

University of Rochester is seeking a Mail Clerk to staff the Medical Center Post Office, handle postal transactions, and provide front-line customer service. You will work with USPS products, shipping options, and cash handling while maintaining accurate records and assisting customers in a fast-paced environment.

The role emphasizes accuracy, accountability, and teamwork, with daily 8:00am–4:30pm shifts and strict adherence to procedures.

Qualifications

• High School diploma or equivalent required.
• Experience with cash handling and customer service preferred.
• Proficiency with basic computer tools and MS Office applications.

Responsibilities

• Staff the Post Office customer service windows and handle USPS/postal services.
• Manage cash, credit card, and funds and reconcile transactions.
• Provide excellent customer service and effective communication with customers and staff.

Skills

Customer service

Cash handling

Communication

Microsoft Excel

Education

High School diploma or equivalent

Tools

Cash register

MS Office

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype: Regular

Time Type: Full time

Scheduled Weekly Hours: 40

Department: 100085 Mail-Fac & Services

Work Shift: UR - Day (United States of America)

Range: UR URG 103 H

Compensation Range: $18.00 - $25.14 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Mail Clerks staff the Medical Center Post Office customer service windows and provide front-line support for postal, shipping, and mail distribution services. They are responsible for understanding postal rates, classes, regulations, shipping options, and cash handling procedures. Mail Clerks are accountable for cash, credit card, Blue Req, and URos funds, and postage stamp inventories. The position requires frequent customer interaction and must demonstrate strong customer service, communication, and problem-solving skills. Employees are expected to work collaboratively within a team environment; communicate effectively with co-workers and management, exercise sound judgement, and perform assigned duties with accuracy, professionalism and accountability.

Schedule

8:00am - 4:30pm

ESSENTIAL FUNCTIONS

• Retail Transactions - conduct point-of-sales retail transactions to include the sales of USPS postage and postal products, private carrier shipping services; package store products; and mailbox rentals. Provide thorough knowledge of U.S. postal regulations including rates, classes, and special services; competitive shipping rates offered by various shipping carriers such as USPS, UPS, FedEx, and DHL; independent use of small equipment and tools such as cash registers, scales, and specialized priceshopping software.
• Financial and Inventory Accountability - maintain, reconcile and safeguard designated funds including postage stamps, cash, credit cards, checks, and URos; manage cash drawers to include balancing and conducting proper cash-outs and sales reporting.
• Customer Service and Communications - answer general questions and provide customers with relevant information regarding USPS postal rates and regulations, private carrier shipping services; Medica Center Post Office information processes and procedures; answer phones; respond and resolve customer and student inquiries and complaints.
• Parcel Receipt and Delivery - receive, verify and process incoming packages/parcels from various carriers and University Couriers; utilize electronic package tracking system to account for receipt and delivery of parcels; identify and research incorrect "mystery" packages; process 2nd and final notices; return unclaimed packages; track daily incoming package volume; unload and load hampers.
• Mail Processing and Distribution - receive, sort, distribute department and student mail from the USPS, private carriers, and University sources including letters and flats; sort department and student mail into boxes; maintain mail tracking metrics; prepare outgoing mail for carrier pick-up; return undeliverable mail; look up and re-route misaddressed mail; update department and student records as needed.
• Area Maintenance - ensure that the workspace is clean, organized, and tidy; all tools and materials are stored in their proper location; maintain package reuse station; recycle appropriately. Maintain safe and secure environment in accordance with University and department guidelines.
• Other Duties as Assigned - perform additional duties or reassignment to any task that meets the needs of the University, department, or customers as required.

MINIMUM EDUCATION & EXPERIENCE

High School diploma and 1 year of related experience required

Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

Ability to use scales, meters, machines for bundle tying, stamping, addressing, inserting and folding, computer terminal, and cash register required

Ability to perform basic mathematical calculations and accurately handle cash and financial transactions strongly preferred.

Demonstrated ability to operate computer systems and learn new software applications strongly preferred.

Proficient with Microsoft Office applications, including Word and Excel strongly preferred.

Strong verbal communication, customer service, and interpersonal skills strongly preferre