Mail Services Associate — Customer Care & Shipping

University of Rochester; City of Rochester (NY); On-site; USD 25,000 - 35,000; Full time

Job summary

The University of Rochester is hiring Mail Clerks for the Medical Center Post Office in Rochester. You will staff customer service windows, handle USPS postage, and support shipping and mail distribution across campus. The role requires strong customer service, math accuracy, and the ability to work in a fast-paced environment.

Shift is Day, full-time, with 40 hours per week and 8:00am–4:30pm. Responsibilities include processing packages, maintaining cash and inventory, assisting customers, and

Qualifications

• High School diploma and 1 year of related experience or equivalent.
• Strong customer service and communication skills.
• Basic math and cash handling abilities.

Responsibilities

• Retail transactions including USPS postage and postal products.
• Manage cash drawers and sales reporting.
• Answer questions and resolve inquiries and complaints.
• Receive, verify, and process incoming packages.
• Sort and distribute mail and prepare outgoing mail.
• Maintain a clean, organized workspace and safety practices.
• Perform other duties as assigned.

Skills

Verbal communication

Customer service

Keyboard 25 wpm

Microsoft Office

Cash handling

Education

High School diploma

Tools

Cash register

Pricing software

Scales

Computer terminal

Job description

The University of Rochester is hiring Mail Clerks for the Medical Center Post Office in Rochester. You will staff customer service windows, handle USPS postage, and support shipping and mail distribution across campus. The role requires strong customer service, math accuracy, and the ability to work in a fast-paced environment.

Shift is Day, full-time, with 40 hours per week and 8:00am–4:30pm. Responsibilities include processing packages, maintaining cash and inventory, assisting customers, and