Mail Services Associate

VILLANOVA UNIVERSITY

Rosemont (PA)

On-site

USD 25,000 - 33,000

Part time

8 days ago

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Benefits offered by this job

Holistic benefits package

Gym membership

Tuition assistance

Flexible work options

Job summary

Villanova University in Rosemont, PA is seeking a Mail Services Associate to process incoming and outgoing student mail and packages using package tracking software, maintaining 100% chain of custody. The role emphasizes organization, customer service, and adherence to internal procedures.

Minimum qualifications include 2–5 years in a fast-paced customer service environment and the ability to lift up to 30 lbs; occasional Saturday hours are possible.

Qualifications

2–5 years in a fast-paced customer service environment.
Must be organized and detail-oriented with good customer service skills.
Ability to accept and complete directives in a timely fashion.

Responsibilities

Process incoming and outgoing mail and packages including sorting, scanning, locker reservation, locker loading, and processing of letter and flat mail to HD mail system.
Operate and understand functionality of tracking system as it pertains to internal processes and procedures to effectively facilitate package processing and chain of custody.
Understand and maintain knowledge of internal procedures related to mail and package processing.
Receive packages from carriers using a handheld scanner.
Perform additional duties and assist with projects as assigned.

Skills

Organized

Detail-oriented

Customer service

Positive demeanor

Education

High School Diploma or equivalent

Tools

Email system

Basic PC

Scanning system

Hardware familiarity

Job description

Mail Services Associate

Why work at Villanova?

Join a mission-driven organization. Since Villanova University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.
Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News & World Report’s 2025 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum.
Villanova’s most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more .

The Mail Services Associate processes incoming and outgoing student mail and packages and performs related processes utilizing package tracking software according to university procedures. The individual in this position must understand and operate the package tracking system and assure 100% chain of custody regarding package handling.

Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University’s mission and values.

Duties and Responsibilities

Process incoming and outgoing mail and packages including sorting, scanning, locker reservation, locker loading, and processing of letter and flat mail to HD mail system.
Operate and understand functionality of tracking system as it pertains to internal processes and procedures to effectively facilitate package processing and chain of custody.
Understand and maintain knowledge of internal procedures related to mail and package processing.
Receive packages from carriers using a handheld scanner.
Perform additional duties and assist with projects as assigned.

Minimum Qualifications

Formal Education

High School Diploma or equivalent required.

Specific Job Knowledge

2-5 years in fast paced customer service environment.

Work Skills

Must be organized and detail-oriented with good customer service skills and a positive, friendly approach and demeanor.
Must be able to accept and complete directives effectively in a timely fashion.

Equipment Knowledge

Knowledge of email, basic pc, and knowledge of operation and functionality of scanning system and related hardware.

Preferred Qualifications

Physical Requirements and/or Unusual Work Hours

Sitting at a computer for extended periods scanning packages.
Walking while carrying mail and packages, pushing hand truck and postal hamper loaded with packages.
Extended periods of standing and sitting.
Lift capacity 30lbs alone 50lbs with 2-person lift.
Position requires occasional Saturday hours and extended shifts during the start of the school year.

Special Message to Applicants

Posting Date: 08/14/2026 Closing Date (11:59pm ET):

Salary Posting Information: This position falls within hourly grade 10 and the range is $18.44-23.85/hr. The final salary will be determined with consideration of several factors including the selected candidate’s qualifications, department budget availability, market data, and internal equity.

Salary Grade: 10

Job Classification: non-exempt

References Needed

Minimum Number of References Needed: 1

Maximum Number of References Needed: 3

Supplemental Questions

Required fields are indicated with an asterisk (*).

If your answer to the above question is "Other", please specify the source below. If this question does not apply to you, enter N/A.
(Open Ended Question)
How did you first hear of this employment opportunity?
- Indeed.com
- Higheredjobs.com
- LinkedIn
- Glassdoor
- Chronicle Vitae
- Academic Keys
- PA CareerLink/JobGateway
- Professional Affiliation/Trade Website
- Diversity Association/Publication Website
- Advertisement in Academic or Professional Publication
- Referred by a current employee
- Referred by a friend, family member, or former employee
- Heard about it at a conference or career fair
- Browsing the Villanova website
- Cabrini University employee
- Other