Campus Mail & Packages Specialist

VILLANOVA UNIVERSITY; Rosemont (PA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Holistic benefits package

Gym membership

Tuition assistance

Flexible work options

Job summary

Villanova University in Rosemont, PA is seeking a Mail Services Associate to process incoming and outgoing student mail and packages using package tracking software, maintaining 100% chain of custody. The role emphasizes organization, customer service, and adherence to internal procedures.

Minimum qualifications include 2–5 years in a fast-paced customer service environment and the ability to lift up to 30 lbs; occasional Saturday hours are possible.

Qualifications

• 2–5 years in a fast-paced customer service environment.
• Must be organized and detail-oriented with good customer service skills.
• Ability to accept and complete directives in a timely fashion.

Responsibilities

• Process incoming and outgoing mail and packages including sorting, scanning, locker reservation, locker loading, and processing of letter and flat mail to HD mail system.
• Operate and understand functionality of tracking system as it pertains to internal processes and procedures to effectively facilitate package processing and chain of custody.
• Understand and maintain knowledge of internal procedures related to mail and package processing.
• Receive packages from carriers using a handheld scanner.
• Perform additional duties and assist with projects as assigned.

Skills

Organized

Detail-oriented

Customer service

Positive demeanor

Education

High School Diploma or equivalent

Tools

Email system

Basic PC

Scanning system

Hardware familiarity

Job description

Villanova University in Rosemont, PA is seeking a Mail Services Associate to process incoming and outgoing student mail and packages using package tracking software, maintaining 100% chain of custody. The role emphasizes organization, customer service, and adherence to internal procedures.

Minimum qualifications include 2–5 years in a fast-paced customer service environment and the ability to lift up to 30 lbs; occasional Saturday hours are possible.