Mail Services Associate

CBRE Group, Inc.; Ridgefield (CT); On-site; USD 36,000 - 54,000; Full time

Job summary

CBRE Group, Inc. is seeking a Mail Services Associate to manage the mailroom operations for a building or campus. You will handle deliveries, postage, and copy/stationery tasks while coordinating with vendors and client teams to ensure timely service.

The role emphasizes accuracy in auditing deliveries, preventing loss or misdelivery, and identifying ways to streamline mail processes. Strong communication and problem solving help you support colleagues and improve daily workflows.

Job description

About the Role:

As a CBRE Mail Services Associate, you will be responsible for all aspects of the mailroom operations for a building or campus.

This job is part of the Office Operations function. They are responsible for providing office support to a client, business function or individual contributor.

What You’ll Do:

• Audit delivered items with delivery invoices.
• Approve or reject deliveries based on inspections and check for contraband.
• Ensure that all packages received and delivered arrive the same day or advise the consignee of the next day's arrival. Bring mail, packages, copy products, and stationery to the assigned group or location as per the daily schedule.
• Ensure all shipped packages are protected against damage.
• Process shipment requests with vendor, advising package owner of arrangements.
• Apply appropriate postage amounts and required identification to outgoing mail and packages.
• Stock copy rooms and provide first communication for copier fleet production.
• Check daily and replenish, if necessary, all mail and postage supplies.
• Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.