Mail Services Associate

CBRE; Lebanon (IN); On-site; USD 32,000 - 40,000; Full time

Job summary

CBRE is seeking a Mail Services Associate to manage mailroom operations for a building or campus as part of the Office Operations function.

You will audit deliveries, process shipments, manage postage, stock mailroom supplies, and respond to inquiries, ensuring same-day delivery when possible and driving process improvements.

Candidates should have a High School diploma or GED and 3-4 years of related experience, strong MS Office skills, attention to detail, and a valid driver’s license.

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• Ability to write routine reports and correspondence.
• Advanced knowledge of processes, procedures, systems and concepts within own job function.

Responsibilities

• Audit delivered items with delivery invoices.
• Approve or reject deliveries based on inspections and check for contraband.
• Ensure packages arrive same day or advise next day arrival; move mail, packages, and supplies per schedule.
• Ensure shipped packages are protected against damage.
• Process shipment requests with vendors and inform owners of arrangements.

Skills

MS Office proficiency

Attention to detail

Communication skills

Driver's license

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Mail Services Associate, you will be responsible for all aspects of the mailroom operations for a building or campus.

This job is part of the Office Operations function. They are responsible for providing office support to a client, business function or individual contributor.

What You’ll Do:

• Audit delivered items with delivery invoices.
• Approve or reject deliveries based on inspections and check for contraband.
• Ensure that all packages received and delivered arrive the same day or advise the consignee of the next day's arrival. Bring mail, packages, copy products, and stationery to the assigned group or location as per the daily schedule.
• Ensure all shipped packages are protected against damage.
• Process shipment requests with vendor, advising package owner of arrangements.
• Apply appropriate postage amounts and required identification to outgoing mail and packages.
• Stock copy rooms and provide first communication for copier fleet production.
• Check daily and replenish, if necessary, all mail and postage supplies.
• Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You'll Need:

• High School Diploma or GED with 3-4 years of job-related experience.
• Ability to write routine reports and correspondence.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Strong attention to detail and accuracy when handling mail, packages, shipping documentation, and inventory.
• Experience using scanners, barcode readers, shipping systems, or other mailroom-related equipment is preferred .
• Advanced organizational skills with an inquisitive mindset.
• Valid driver's license required.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Affiantive Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)