Mail Personnel Specialist

Intercontinental Exchange Holdings, Inc.; Rock Hill (SC); On-site; USD 32,000 - 46,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking an administrative specialist to manage mailing and tracking of mortgage reverification documents. You will review documents for accuracy, prepare and mail reverifications, and track records in quality control software.

This role supports office operations, handles mail, phones, and coordination with the Reverification/Mail Manager to meet production goals in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Experience handling mortgage loan document workflows or pipelines.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Word and Excel.
• Ability to meet deadlines and handle multiple tasks efficiently.

Responsibilities

• Review documents for accuracy.
• Prepare and mail reverifications.
• Handle returned mail.
• Track documents in quality control software.
• Process check requests and maintain production reports, ensuring records are accurate before distribution.
• Support office operations by maintaining supplies, answering phones, responding to voicemails, and coordinating with the Reverification/Mail Manager to meet productivity goals.
• Perform other duties as required or assigned.

Skills

Attention to detail

Communication

Time management

Multitasking

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Job Purpose

This role is responsible for managing the mailing and tracking process for mortgage loan reverification documents. This is an administrative and document-processing role focused on quality control, mail management, tracking mortgage reverifications, and supporting operational goals in a fast-paced environment

Responsibilities

• Reviewing documents for accuracy

• Prepare and mail reverifications

• Handle returned mail

• Track documents in quality control software

• Process checks requests, maintaining production reports, and ensuring all records are accurate before distribution

• Supports office operations by maintaining supplies, keeping the workspace organized, answering phones, responding to voicemails, and coordinating closely with the Reverification/Mail Manager to meet productivity and performance goals

• Perform other duties as required or assigned

Knowledge and Experience

• High School Diploma or equivalent required
• Experience managing mortgage loan document workflows or pipelines
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office, especially Word and Excel
• Ability to meet deadlines, follow procedures, and handle multiple administrative tasks efficiently

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.