Mortgage Operations Specialist

First Citizens Bank; Columbia (SC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Benefits package

Job summary

First Citizens Bank is seeking an administrative professional to prepare mortgage loan documents and manage disclosures. You will coordinate with appraisals, titles, and other services to ensure all loan requirements are met before processing.

The role emphasizes accuracy, strong customer service, and timely communication with all parties involved in the mortgage transaction.

Qualifications

• Experience with mortgage processes and disclosures.
• Ability to review documents for accuracy and completeness.
• Strong communication with stakeholders and customers.

Responsibilities

• Initiates mortgage services to complete loan packages.
• Prepares and delivers initial disclosures and re‑disclosures.
• Collaborates with appraisal/title services to move loans forward.
• Ensures timely documentation and SLA adherence.

Skills

Mortgage knowledge

Customer service

Organization

Communication

Attention to detail

Risk mitigation

Education

High School Diploma or GED

Job description

Overview

This position provides administrative and operational support by preparing mortgage loan documents for processing. Prepares and delivers initial disclosures and re-disclosures to customers. Orders various mortgage services such as appraisals and titles. Gathers other necessary documentation to ensure all requirements of the loan transaction are met prior to moving the loan to processing. Communicates effectively with all parties involved in the mortgage loan transaction.

Responsibilities & Qualifications

• Loan Preparation - Initiates mortgage services to complete loan packages. Prepares and delivers initial disclosures and re-disclosures to appropriate parties. Identifies deficiencies and contacts the appropriate party for resolution.
• Documentation - Reviews prepared loan documentation to ensure thoroughness, accuracy, and adherence to standards including completion of a quality review. Follows up on all outstanding documentation to move loans to the processing pipeline.
• Communication - Coordinates with all parties involved in the mortgage loan transaction to complete set milestones.
• Service Level Agreements - Responsible for multi-tasking between queues in order to meet internal and regulatory timelines.

Position Specific Skills

• Ability to handle escalations in a timely fashion
• Mortgage Loan or Mortgage Products
• Customer service skills
• Organization skills
• Risk Mitigation
• Detail oriented
• Communication (Written and Verbal)

Qualifications

High School Diploma or GED and 1 years' experience in Banking or Mortgage processing

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.