Mortgage Operations Specialist

First Citizens; Columbia (SC); On-site; USD 42,000 - 68,000; Full time

Job summary

First Citizens Bank in Columbia, SC is seeking an Administrative Mortgage Loan Processor to prepare loan documentation and deliver initial disclosures and re-disclosures. You will gather documents and coordinate with appraisers, title companies, and customers to keep loans moving toward processing.

The role emphasizes strong organizational skills, customer service, and clear written and verbal communication to resolve issues, meet timelines, and ensure compliance with internal and regulatory

Qualifications

• High School Diploma or GED required.
• 1 year of banking or mortgage processing experience.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage escalations in a timely fashion.

Responsibilities

• Loan Preparation - Initiates mortgage services to complete loan packages.
• Documentation - Prepares and delivers initial disclosures and re-disclosures to appropriate parties.
• Identification - Identifies deficiencies and contacts the appropriate party for resolution.
• Documentation review - Reviews prepared loan documentation for thoroughness and accuracy.
• Coordination - Coordinates with all parties involved to meet milestones.
• Process timelines - Manages multi-tasking between queues to meet internal and regulatory deadlines.

Skills

Escalation management

Mortgage products

Customer service

Organization skills

Risk mitigation

Detail oriented

Written & verbal communication

Education

High School Diploma or GED

Job description

Overview

This position provides administrative and operational support by preparing mortgage loan documents for processing. Prepares and delivers initial disclosures and re-disclosures to customers. Orders various mortgage services such as appraisals and titles. Gathers other necessary documentation to ensure all requirements of the loan transaction are met prior to moving the loan to processing. Communicates effectively with all parties involved in the mortgage loan transaction.

Responsibilities & Qualifications

Loan Preparation - Initiates mortgage services to complete loan packages. Prepares and delivers initial disclosures and re-disclosures to appropriate parties. Identifies deficiencies and contacts the appropriate party for resolution.
Documentation - Reviews prepared loan documentation to ensure thoroughness, accuracy, and adherence to standards including completion of a quality review. Follows up on all outstanding documentation to move loans to the processing pipeline.
Communication - Coordinates with all parties involved in the mortgage loan transaction to complete set milestones.
Service Level Agreements - Responsible for multi-tasking between queues in order to meet internal and regulatory timelines.

Position Specific Skills:
Ability to handle escalations in a timely fashion

Mortgage Loan or Mortgage Products

Customer service skills

Organization skills

Risk Mitigation

Detail oriented

Communication (Written and Verbal)

Qualifications:
High School Diploma or GED and 1 years' experience in Banking or Mortgage processing

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.