Mortgage Loan Shipper

Happy State Bank; Conway (AR); On-site; USD 32,000 - 48,000; Full time

Job summary

Happy State Bank's Mortgage Loan Services team in Conway, AR is seeking a Mortgage Loan Shipper who prepares and ships loan files to investors both electronically and by certified mail. You will coordinate with Mortgage Loan Officers and closers to ensure timely purchases and provide excellent customer service.

The role requires accuracy in daily shipping, data entry, reporting, and compliance with banking regulations.

Qualifications

• High school or GED with on-the-job training or related schooling and 12–18 months of experience.
• Ability to read and understand policy manuals, safety rules, and procedures; write routine reports.
• Basic math skills including calculations of discounts, interest, and percentages.

Responsibilities

• Ship FHA, VA, Conventional, Rural Development and state Bond loans to investors.
• Prepare daily reports for manager to monitor shipping stages.
• Coordinate with Mortgage Loan Officer and closers to ensure customer service quality.
• Refer customers to bank personnel as needed.
• Perform research on bank systems and daily mortgage system duties.
• Comply with legal and regulatory guidelines related to the mortgage industry.
• Identify cross-sell opportunities.
• Complete required training (BSA/AML and compliance).

Skills

10-Key data entry

Accounting

Alphanumeric Data Entry

Database

Payroll Systems

Spreadsheet

Word Processing

Education

High School Diploma or GED

Tools

10-Key

Accounting Software

Alphanumeric Data Entry

Database Tools

Payroll Systems

Spreadsheet Software

Word Processing

Job description

Operations Center 2
Conway, AR 72032, USA

Description

GENERAL DESCRIPTION OF POSITION

The Mortgage Loan Shipper prepares and delivers mortgage loan files to investors both electronically and by certified mail. This position coordinate with and provide back-up to other Mortgage Loan Services associates. The Mortgage Loan Shipper prepares and uploads or ships loan packages according to investor guidelines to ensure timely loan purchases.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Ship FHA, VA, Conventional, Rural Development and various state Bond loans to investors. This duty is performed daily, about 70% of the time.
2. Prepare daily reports for manager to monitor various stages of the shipping process. This duty is performed daily, about 10% of the time.
3. Work directly with the Mortgage Loan Officer and closers to ensure the utmost in customer service. This duty is performed daily, about 5% of the time.
4. Refer customers to bank personnel as needed. This duty is performed daily, about 2% of the time.
5. Perform research on bank systems. This duty is performed daily, about 4% of the time.
6. Perform daily duties on all mortgage systems. This duty is performed daily, about 5% of the time.
7. Comply with all legal and regulatory guidelines related to the mortgage industry. This duty is performed annually, about 2% of the time.
8. Identify cross sell opportunities. This duty is performed daily, about 1% of the time.
9. Completes required BSA/AML training and other compliance training as assigned. This duty is performed annually, about 1% of the time.
10. The ability to work in a constant state of alertness and in a safe manner.
11. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc , plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Basic: 10-Key, Accounting, Alphanumeric Data Entry, Database, Payroll Systems, Spreadsheet, Word Processing/Typing

WORKING CONDITIONS

Periodically exposed to such elements as noise, intermittent standing, walking, occasionally pushing, carrying, or lifting; but none are present to the extent of being disagreeable.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Moderate diversity, low physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which are not as varied as those positions with high-level diversity and decision-making.

While performing the functions of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; frequently required to climb or balance, stoop, kneel, crouch, or crawl; an. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

ADDITIONAL INFORMATION

- Experience using Microsoft Office Products preferred
- Proficient telephone and customer service skills
- The ability to handle multiple priorities
- Ability to sit for long periods
- Ability to lift 15 lbs

Qualifications

Education

Preferred

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.