Mail Operations Representative

Ascensus

Kansas City (MO)

On-site

USD 38,000 - 52,000

Full time

6 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Tuition reimbursement

Reward programs

Paid time off

Medical, dental & vision benefits

Health Savings Account

401(k) & 529 match

Volunteer programs

Business casual dress

Job summary

Ascensus is recruiting a Mail Operations Representative to handle mail requests for 529 plans, ensuring accurate processing, scanning, and archiving of documents in a fast-paced environment. You will work within a collaborative team to meet productivity targets while maintaining confidentiality and data security.

The role emphasizes strong attention to detail, organizational skills, and willingness to adapt to evolving technologies and procedures in a professional services setting.

Qualifications

Associate’s or Bachelor’s Degree preferred.
6 months experience in a professional work environment preferred.
Team player with strong analytic mindset and advanced problem solving, organizational and communication skills.
Detail oriented, PC/keyboard proficient, flexible, self-motivated, ability to multitask and work well under pressure.
Prior financial service industry experience or Cashiering/Reconciliation experience.
Series 6 and 63 licenses are preferred.

Responsibilities

Meet and exceed productivity and quality standards.
Review financial vouchers ensuring batches are in good order.
Use remote check deposit software to transmit time sensitive checks to the bank.
Sort and prepare incoming mail by plan/transaction type.
Scan and archive prepared batches.
Process requests using document capture/storage applications.
Support 529 plan client service with a team-oriented attitude.
Protect confidential data and follow security procedures.

Skills

Team player

Analytic mindset

Problem solving

Organizational skills

Communication skills

Detail oriented

Multitask

Under pressure

Education

Associate’s or Bachelor's Degree preferred

Tools

Remote check deposit software

Document capture/storage applications

Job description

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Section 1: Position Summary

The Mail Operations Representative is accountable for providing high quality services to 529 plans via mail requests and following documented procedures. This position provides client services to 529 plans by managing incoming mail requests from account owners and advisors seeking information or executing requests on specific accounts, product or plan information, and policies and procedures. Accountable for but not limited to mail operation functions including sorting/opening mail, mail preparation, scanning, and archiving/retrieving documents. The ideal candidate must be able to work in a team environment and have a flexible schedule and be able to work in a fast paced, time sensitive environment.

Section 2: Job Functions, Essential Duties and Responsibilities

Meet and/or exceed department standards for productivity and quality. Review financial vouchers ensuring all batches are in good order within proprietary systems. Utilize remote check deposit software to transmit time sensitive checks to the bank. Sort and prepare incoming mail based on plan, transaction type and documented procedures. Scan and archive prepared batches. Utilize document capture and storage applications to process requests. Demonstrate flexibility and team-oriented attitude in support of 529 plan business. Provide exceptional client service skills. Demonstrate strong problem resolution skills. Solid organizational and communication skills with strong attention to detail. Complete core corporate training and develop solid knowledge of systems. Self-motivation to consistently improve job knowledge to advance service capabilities. Stay up-to-date on 529 and financial services industry knowledge in support of clients. Provide suggestions on how to improve quality and/or productivity. Demonstrated ability to prioritize work ensuring high priority tasks are completed within a timely matter amongst a team environment. Willingness to assist other functional areas. Be a willing participant or take ownership of projects assigned to unit. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture. Assist with other tasks and projects as assigned. Proactively adopt, protect and boldly embrace emerging technologies (AI, automation, etc.), platforms, and evolving practices that accelerate transformational growth and advance Ascensus’ mission and client commitments. Supervision N/A.

Section 3: Experience, Skills, Knowledge Requirements

Associate’s or Bachelor’s Degree preferred
6 months experience in a professional work environment preferred
A team player with a strong analytic mindset with advanced problem solving, organizational and communication skills
Detail oriented, PC/keyboard proficient, flexible, self-motivated, ability to multitask and work well under pressure
Prior financial service industry experience or Cashiering/Reconciliation experience
Series 6 and 63 licenses are preferred

We are proud to be an Equal Opportunity Employer

All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses.

Benefits