Mail Operations & Front‑Line Teller Associate

Capitol Federal Savings Bank; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Retirement and savings plans

Flexible Spending Accounts

Paid time off and holidays

Employee Assistance Program

Health, Dental, Life and Disability

Parental Leave

Professional development opportunities

Career Advancement Pathways

Job summary

Capitol Federal Savings Bank seeks a Mail Operations Representative in Topeka, KS to efficiently process inbound mail from USPS, couriers, and interoffice deliveries, and to prepare outgoing mail in accordance with USPS regulations. This role supports back-office operations and frontline teller services with accuracy and timeliness.

Responsibilities include logging mail, tracking packages, balancing cash boxes, managing Safe Deposit Box access, and ensuring compliance with bank policies.

Qualifications

• High school diploma or equivalent required.
• One (1) year of experience working in an office setting preferred.
• Regular in-office attendance required.
• Strong attention to detail as well as proven organizational skills.
• Ability to prioritize and work effectively under time constraints.
• Effective team player.
• Must be able to sit or stand for extended periods of time. Some physical exertion required for pushing carts of mail and occasional bending and lifting between 5 and 50 lb. packages.
• Must be capable of climbing/descending stairs in case of emergency situations.
• Must be able to operate routine office equipment including CRT’s, personal computers, postage meter, check signer, check scanner, check encoder, receipt printer, telephone, copier, printer, facsimile, and calculator.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
• Must be able to work extended hours whenever required or requested by management.

Responsibilities

• Receives, opens, sorts, records, and distributes all incoming, outgoing, interoffice, and returned mail both domestic and international delivered by various couriers, ensuring proper documentation and security through tracking software.
• Logs, tracks, and delivers incoming packages from UPS, FedEx, Amazon, and other carriers using the Trax tracking system.
• Manages in-house special mailings utilizing a range of postal equipment and systems.
• Accurately records the receipt of cash and checks; posts retail deposits, loan payments, and miscellaneous receipts received by mail.
• Responsible for daily Cash Box balancing.
• Facilitates the access, opening, and closing of Safe Deposit Boxes and processes ownership changes, ensuring all documentation is complete, accurate, and securely maintained.
• Coordinates and performs foreign check processing for all branch locations.
• Perform other duties as assigned.
• Participate in proactive team efforts to achieve departmental and company goals.
• Must comply with current applicable laws, regulations and bank policies and procedures.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

Skills

Attention to detail

Team player

Prioritization

Time management

Communication

Education

High school diploma

Job description

Capitol Federal Savings Bank seeks a Mail Operations Representative in Topeka, KS to efficiently process inbound mail from USPS, couriers, and interoffice deliveries, and to prepare outgoing mail in accordance with USPS regulations. This role supports back-office operations and frontline teller services with accuracy and timeliness.

Responsibilities include logging mail, tracking packages, balancing cash boxes, managing Safe Deposit Box access, and ensuring compliance with bank policies.