Mail Operations Representative

Capitol Federal Savings Bank; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Retirement and savings plans

Flexible Spending Accounts

Paid time off and holidays

Employee Assistance Program

Health, Dental, Life and Disability

Parental Leave

Professional development opportunities

Career Advancement Pathways

Job summary

Capitol Federal Savings Bank seeks a Mail Operations Representative in Topeka, KS to efficiently process inbound mail from USPS, couriers, and interoffice deliveries, and to prepare outgoing mail in accordance with USPS regulations. This role supports back-office operations and frontline teller services with accuracy and timeliness.

Responsibilities include logging mail, tracking packages, balancing cash boxes, managing Safe Deposit Box access, and ensuring compliance with bank policies.

Qualifications

• High school diploma or equivalent required.
• One (1) year of experience working in an office setting preferred.
• Regular in-office attendance required.
• Strong attention to detail as well as proven organizational skills.
• Ability to prioritize and work effectively under time constraints.
• Effective team player.
• Must be able to sit or stand for extended periods of time. Some physical exertion required for pushing carts of mail and occasional bending and lifting between 5 and 50 lb. packages.
• Must be capable of climbing/descending stairs in case of emergency situations.
• Must be able to operate routine office equipment including CRT’s, personal computers, postage meter, check signer, check scanner, check encoder, receipt printer, telephone, copier, printer, facsimile, and calculator.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
• Must be able to work extended hours whenever required or requested by management.

Responsibilities

• Receives, opens, sorts, records, and distributes all incoming, outgoing, interoffice, and returned mail both domestic and international delivered by various couriers, ensuring proper documentation and security through tracking software.
• Logs, tracks, and delivers incoming packages from UPS, FedEx, Amazon, and other carriers using the Trax tracking system.
• Manages in-house special mailings utilizing a range of postal equipment and systems.
• Accurately records the receipt of cash and checks; posts retail deposits, loan payments, and miscellaneous receipts received by mail.
• Responsible for daily Cash Box balancing.
• Facilitates the access, opening, and closing of Safe Deposit Boxes and processes ownership changes, ensuring all documentation is complete, accurate, and securely maintained.
• Coordinates and performs foreign check processing for all branch locations.
• Perform other duties as assigned.
• Participate in proactive team efforts to achieve departmental and company goals.
• Must comply with current applicable laws, regulations and bank policies and procedures.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

Skills

Attention to detail

Team player

Prioritization

Time management

Communication

Education

High school diploma

Job description

Job Title: Mail Operations Representative

Department: Topeka, KS Employment Type: Full-Time

About Capitol Federal

At Capitol Federal Savings Bank, we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers.

Position Summary

The Mail Operations Representative efficiently process all incoming mail from USPS, UPS, FedEx, and courier services, including sorting, sorting, distribution and accurate logging of received items. This position prepares and processes outgoing domestic and international mail in compliance with USPS regulations; maintain records and tracking for interoffice deliveries across Capitol Federal. This position will manage returned mail, ensuring accurate documentation and appropriate follow-up actions. This position performs manual postings of deposits, loan payments, and various miscellaneous receipts received via mail and will support back-office operations through clerical duties, bookkeeping tasks and check imaging processes. The Mail Operations Representative delivers front-line customer service by performing teller functions and assisting with Safe Deposit Box services.

Key Responsibilities

• Receives, opens, sorts, records, and distributes all incoming, outgoing, interoffice, and returned mail both domestic and international delivered by various couriers, ensuring proper documentation and security through tracking software.
• Logs, tracks, and delivers incoming packages from UPS, FedEx, Amazon, and other carriers using the Trax tracking system.
• Manages in-house special mailings utilizing a range of postal equipment and systems.
• Accurately records the receipt of cash and checks; posts retail deposits, loan payments, and miscellaneous receipts received by mail.
• Responsible for daily Cash Box balancing.
• Facilitates the access, opening, and closing of Safe Deposit Boxes and processes ownership changes, ensuring all documentation is complete, accurate, and securely maintained.
• Coordinates and performs foreign check processing for all branch locations.
• Perform other duties as assigned.
• Participate in proactive team efforts to achieve departmental and company goals.
• Must comply with current applicable laws, regulations and bank policies and procedures.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

Qualifications

• High school diploma or equivalent required.
• One (1) year of experience working in an office setting preferred.
• Regular in-office attendance required.
• Strong attention to detail as well as proven organizational skills.
• Ability to prioritize and work effectively under time constraints.
• Effective team player.
• Must be able to sit or stand for extended periods of time. Some physical exertion required for pushing carts of mail and occasional bending and lifting between 5 and 50 lb. packages.
• Must be capable of climbing/descending stairs in case of emergency situations.
• Must be able to operate routine office equipment including CRT’s, personal computers, postage meter, check signer, check scanner, check encoder, receipt printer, telephone, copier, printer, facsimile, and calculator.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
• Must be able to work extended hours whenever required or requested by management.

Core Competencies

Customer Focus Communication Skills Integrity and Professionalism Problem Solving Attention to Detail Team Collaboration Unconditional Ethics

Why Join Capitol Federal?

Capitol Federal offers employees a supportive workplace and opportunities for career growth.

Benefits may include:

• Competitive compensation
• Retirement and savings plans
• Flexible Spending Accounts
• Paid time off and holidays
• Employee Assistance Program
• Health, Dental, Life and Disability coverage
• Parental Leave
• Professional development opportunities
• Career Advancement Pathways

CapFed® is an equal opportunity employer.

About Us - At Capitol Federal® we know a great company starts with great people. Together, we can shape the future of banking in the Midwest. Since 1893, Capitol Federal has remained steadfast in our philosophy of Safety in Savings, Sounds Lending Policies, Quality Customer Service and Commitment to Community. By building strong relationships with customers and relying on our core philosophies, we've developed a positive work environment that focuses on superior service to our customers and delivering opportunities for our employees to grow and succeed.