Mail Clerk - Warwick RI

Records On Time; Warwick (RI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits

Job summary

Records On Time in Warwick, RI is seeking a Mail Clerk to support our busy mailroom and front-line customer service. The role emphasizes accurate mail processing, data entry, and dependable communication with clients and team members.

You will handle incoming/outgoing mail, maintain postage meters, scan and file documents, and assist with office duties. Strong attention to detail and reliability are essential, with the ability to work in a collaborative environment.

Qualifications

• Basic mailroom processing and office support responsibilities.
• In-person and phone-based customer service duties.
• Attention to detail and reliability in handling confidential materials.

Responsibilities

• Perform general mailroom and office support tasks.
• Handle data entry notes for client interactions.
• Sort and prepare mail for courier pickup.
• Scan, copy, and secure confidential materials.
• Process incoming and outgoing mail and faxes.
• Maintain postage meter and ensure correct postage.
• Coordinate with team members on mail-related tasks.

Skills

Customer service

Data entry

Telephone etiquette

Mail processing

Job description

We are looking for a Mail Clerk in Warwick, Rhode Island. The person in this position is responsible for basic mailroom processing tasks, in person customer service and telephone customer service. We offer benefits.

Responsibilities

• Perform general office activities, such as typing, answering telephones, operating office machines, scanning, copying. processing mail, or securing confidential materials.
• Data entry tasks such as notes when you call a client, leave a message or send out a piece of mail.
• Be assigned a group of team members whom work remotely; you will be responsible for sending out their outgoing mail, all outgoing mail must be tracked in the case management software and noted appropriately.
• Be assigned a group of team members whom work remotely; you will be responsible for scanning, assigning and noting their incoming mail.
• Receive and sort incoming mail, prepare mail for courier pickup or personal delivery.
• You will be calling clients to set up appointments to pick up their settlement checks.
• You will process files on to CD’s, USBs or paper files for delivery to other law firms and clients.
• You will be reviewing all outgoing mail for accuracy, and communicating with members of management/supervisors when errors are found. Maintain and monitor postage meter; apply proper postage to all outgoing envelopes utilizing postage meter.
• You will be responsible for incoming faxes, assigning faxes to the correct team members and adding documents to the appropriate cases.