Madison Ave Luxury Sales Specialist

Frette; New York (NY); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Commission opportunities

Full-time scheduling

Competitive compensation

Job summary

Frette’s Madison Avenue flagship in New York invites you to join a premier luxury boutique as a Sales Specialist. You will become a trusted advisor to discerning clients and build lasting relationships within the luxury lifestyle community.

Represent a world-class heritage brand, managing client CRM, delivering exceptional service, and contributing to a premium in-store experience for entrepreneurs, designers, and international travelers.

Qualifications

• Years of experience within a luxury retail environment, hospitality, or interior design highly preferred.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
• Proficiency with retail operating systems including POS, Microsoft Office, and Google Workspace.
• Detail-oriented with strong organization and follow-up skills.
• Ability to manage competing priorities in a fast-paced environment.
• Demonstrates a positive attitude that contributes to a positive team environment.
• Team-oriented but also self-driven with an entrepreneurial spirit.
• Excellent time management and problem-solving skills as well as the ability to use good judgment when making decisions.

Responsibilities

• Meet company and personal sales goals by upholding Frette’s selling ceremonies, as well as fostering client relationships.
• Drive and exceed individual KPI goals by ensuring the highest level of service to the client.
• Capture client data per CRM guidelines to complete authentic and personal client outreach and develop rapport for client acquisition and retention.
• Handle client inquiries across all channels including email, phone, WhatsApp, and messaging.
• Process transactions including ringing purchases, cash or credit payments, and counting money.
• Create quotes using Frette templates and coordinate bespoke or alterations to fulfill orders.
• Offer and execute Frette’s white glove services, including home consultations and installations.

Skills

Luxury retail experience

Client relationship building

Communication skills

Time management

Adaptability

Team player

Problem-solving

Entrepreneurial spirit

Tools

POS software

Microsoft Office

Google Workspace

Job description

Frette’s Madison Avenue flagship in New York invites you to join a premier luxury boutique as a Sales Specialist. You will become a trusted advisor to discerning clients and build lasting relationships within the luxury lifestyle community.

Represent a world-class heritage brand, managing client CRM, delivering exceptional service, and contributing to a premium in-store experience for entrepreneurs, designers, and international travelers.