Luxury Retail Sales Specialist — White-Glove Service

Frette; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Frette, a heritage luxury brand, seeks a Sales Specialist for its Houston boutique in the Galleria. You will drive personal sales, deliver exceptional service, and build lasting client relationships through informed product knowledge.

Responsibilities include client outreach, CRM data capture, cash handling, and orchestrating a high-touch selling ceremony. You will contribute to a collaborative team focused on premium experiences and brand standards.

Qualifications

• Years of experience within a luxury retail environment, hospitality, or interior design preferred.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.
• Proficiency with retail operating systems including POS, Microsoft Office, and Google Workspace.
• Detail-oriented with strong organization and follow-up skills.
• Ability to manage competing priorities in a fast-paced environment.
• Demonstrates a positive attitude that contributes to a positive team environment.
• Team-oriented but also self-driven with an entrepreneurial spirit.
• Excellent time management and problem-solving skills as well as the ability to use good judgment when making decisions.
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.

Responsibilities

• Meet company and personal sales goals by upholding Frette’s selling ceremonies, as well as fostering client relationships.
• Drive and exceed individual KPI goals by ensuring the highest level of service to the client.
• Capture client data as per Frette’s CRM guidelines, to complete authentic and personal client outreach to develop rapport and generate lasting relationships for client acquisition and retention.
• Handle client inquiries across all channels of communication including email, phone, WhatsApp, and messaging.
• Perform various sales and register transactions including ringing purchases, processing payments, and counting money.
• Create quotes using Frette branded templates for clients and coordinate bespoke or alterations as needed to fulfill the client’s orders.
• Offer and execute Frette’s white glove services, including home consultations and installations, to build add-on sales and client relations.
• Demonstrate a sense of pride, commitment, and passion for the brand and our clients, treating clients and store team professionally, courteously, and respectfully.
• Maintain awareness of all marketing activations to maximize the ROI.
• Efficiently execute daily operations: cash handling, returns/exchanges, reporting, and housekeeping.

Skills

Customer service

Retail sales

Communication

Time management

Teamwork

Entrepreneurial spirit

Tools

POS system

Microsoft Office

Google Workspace

Job description

Frette, a heritage luxury brand, seeks a Sales Specialist for its Houston boutique in the Galleria. You will drive personal sales, deliver exceptional service, and build lasting client relationships through informed product knowledge.

Responsibilities include client outreach, CRM data capture, cash handling, and orchestrating a high-touch selling ceremony. You will contribute to a collaborative team focused on premium experiences and brand standards.