MacOS IT Support Specialist — Networking & Helpdesk

CTDI; Charlestown (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Weekly pay every Thursday

Monthly Incentive Bonus

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI in Charlestown, IN, is seeking an IT Support professional to join the 1st shift and provide computing, network and software support to internal customers at the plant.

You will diagnose complex problems, document procedures, assist onboarding, and collaborate with IT teams to maintain CTDI’s standards. A Bachelor’s degree and strong MacOS/networking experience are preferred; CTDI offers weekly pay and benefits.

Qualifications

• Strong proven experience supporting a MacOS workstation environment.
• Knowledge of Layer 2 networking (local area network).
• Familiarity with network switches and patch panels.
• Ability to trace network lines.
• Strong customer service orientation and excellent interpersonal and verbal and written communications skills.
• Ability to present technical materials clearly to both technical and non-technical audiences.
• Ability to work with a wide variety of customers and colleagues, delivering exemplary technical support, and to work independently and as part of a team.
• Ability to maintain confidentiality of sensitive materials.
• Experience in CTDI’s manufacturing environment with supported desktop and network applications desirable.
• Experience in Telecommunications remains a plus.

Responsibilities

• Work as an advocate and facilitator on behalf of CTDI customers. Diagnose and resolve complex technical problems with computing hardware, software, and network services.
• Act as point of contact to clients for CTDI management and employee requests, incidents, managing internal escalation.
• Vendor management and customer communication for a given request.
• Specialize in order management and fulfillment, working to issue and track occurrences within the STB plant.
• Provide expert level consultation and support to the plant on data, voice and video integrated services.
• Participate on various internal teams to support and onboard newly employed colleagues in the plant.
• Working with IT Support service owners and managers, create support-level documentation and web content about service offerings and supported technologies.
• Participate in documentation creation related to CTDI’s IT processes and procedures, both for internal and external use. Act as project support on various Client Services projects; participate on campus project teams, task forces, and user groups.
• Work with other units in IT and with local support providers to implement and support computing standards; maintain expert knowledge of CTDI’s supported computing technologies.
• Attend trainings, conferences and seminars and complete internal and external training programs to develop and improve management and technical skills.

Skills

MacOS support

L2 networking

Network switches

Patch panels

Customer service

Written communication

Teamwork

Education

Bachelor’s degree or equivalent

Job description

CTDI in Charlestown, IN, is seeking an IT Support professional to join the 1st shift and provide computing, network and software support to internal customers at the plant.

You will diagnose complex problems, document procedures, assist onboarding, and collaborate with IT teams to maintain CTDI’s standards. A Bachelor’s degree and strong MacOS/networking experience are preferred; CTDI offers weekly pay and benefits.