MacOS IT Specialist – 2nd Shift Networking & Support

CTDI; Jeffersonville (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Weekly pay every Thursday

Monthly Incentive Bonus

Health insurance

401(k)

Life insurance

Job summary

CTDI, located in Jeffersonville, Indiana, is hiring for a position focused on technical support in a MacOS environment. Responsibilities include diagnosing complex technical issues, vendor management, and documentation creation.

Candidates should possess strong customer service skills, experience with Layer 2 networking, and the ability to clearly present technical materials. CTDI offers a dynamic workplace, competitive benefits, and a commitment to inclusive hiring practices.

Qualifications

• Strong proven experience supporting a MacOS workstation environment.
• Familiarity with network switches and patch panels.
• Ability to maintain confidentiality of sensitive materials.

Responsibilities

• Diagnose and resolve technical problems with computing hardware, software, and network services.
• Act as point of contact to clients for requests and incidents.
• Create support-level documentation and web content about service offerings.

Skills

MacOS workstation support

Layer 2 networking knowledge

Customer service orientation

Technical presentation skills

Documentation preparation

Education

Bachelor's degree or equivalent

Job description

CTDI, located in Jeffersonville, Indiana, is hiring for a position focused on technical support in a MacOS environment. Responsibilities include diagnosing complex technical issues, vendor management, and documentation creation.

Candidates should possess strong customer service skills, experience with Layer 2 networking, and the ability to clearly present technical materials. CTDI offers a dynamic workplace, competitive benefits, and a commitment to inclusive hiring practices.