IT Specialist

CTDI; Jeffersonville (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Weekly pay every Thursday

Monthly Incentive Bonus

Health insurance

401(k)

Life insurance

Job summary

CTDI, located in Jeffersonville, Indiana, is hiring for a position focused on technical support in a MacOS environment. Responsibilities include diagnosing complex technical issues, vendor management, and documentation creation.

Candidates should possess strong customer service skills, experience with Layer 2 networking, and the ability to clearly present technical materials. CTDI offers a dynamic workplace, competitive benefits, and a commitment to inclusive hiring practices.

Qualifications

• Strong proven experience supporting a MacOS workstation environment.
• Familiarity with network switches and patch panels.
• Ability to maintain confidentiality of sensitive materials.

Responsibilities

• Diagnose and resolve technical problems with computing hardware, software, and network services.
• Act as point of contact to clients for requests and incidents.
• Create support-level documentation and web content about service offerings.

Skills

MacOS workstation support

Layer 2 networking knowledge

Customer service orientation

Technical presentation skills

Documentation preparation

Education

Bachelor's degree or equivalent

Job description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

2nd Shift: 2:30PM - 11:30PM, Monday-Friday

Responsibilities

• Work as an advocate and facilitator on behalf of CTDI customers. Diagnose and resolve complex technical problems with computing hardware, software, and network services.
• Act as point of contact to clients for CTDI management and employee requests, incidents, managing internal escalation.
• Vendor management and customer communication for a given request.
• Specialize in order management and fulfillment, working to issue and track occurrences within the STB plant.
• Provide expert level consultation and support to the plant on data, voice and video integrated services.
• Participate on various internal teams to support and onboard newly employed colleagues in the plant.
• Working with IT Support service owners and managers, create support-level documentation and web content about service offerings and supported technologies.
• Participate in documentation creation related to CTDI’s IT processes and procedures, both for internal and external use. Act as project support on various Client Services projects; participate on campus project teams, task forces, and user groups.
• Work with other units in IT and with local support providers to implement and support computing standards; maintain expert knowledge of CTDI’s supported computing technologies.
• Attend trainings, conferences and seminars and complete internal and external training programs to develop and improve management and technical skills.

Required Experience

• Strong proven experience supporting a MacOS workstation environment.
• Knowledge of Layer 2 networking (local area network).
• Familiarity with network switches and patch panels.
• Ability to trace network lines.
• Strong customer service orientation and excellent interpersonal and verbal and written communications skills.
• Ability to present technical materials clearly to both technical and non-technical audiences.
• Ability to work with a wide variety of customers and colleagues, delivering exemplary technical support, and to work independently and as part of a team.
• Ability to maintain confidentiality of sensitive materials.
• Demonstrated ability to prepare written documentation suitable for Corporate use is desirable. Experience with CTDI’s manufacturing environment with supported desktop and network applications desirable.
• Experience in Telecommunications remains a plus.

Education

• Bachelor’s degree or an equivalent combination of education and experience, preferably in an academic computing environment.

Benefits

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account

Work Authorization

• United States (Required)
• Must be 18 years of age

Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career!

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

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This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.