Machinery Parts Customer Care Specialist (Onsite)

Amada America, Inc.; High Point (NC); On-site; USD 23,000 - 32,000; Full time

Job summary

Amada America, Inc. is seeking a Customer Service Representative II to join our onsite team in High Point, NC. You will process orders, communicate with customers on prices, shipments, and order status, and coordinate with production and shipping to ensure on-time delivery.

Ideal candidates are detail-oriented, have strong communication skills, and are proficient with Word, PDF, and basic website navigation. Bilingual Spanish is a plus. Competitive hourly pay and stable day-shift schedule.

Qualifications

• Computer knowledge including Word, PDF, and basic website navigation.
• Strong verbal and written communication skills.
• Calm demeanor during calls.
• Detail-oriented mindset.
• Professional email etiquette at all times.
• Bilingual in Spanish is a plus.

Responsibilities

• Edit orders for price and nomenclature.
• Inform customers of unit prices, shipping dates, delays, and information.
• Enter data to determine total cost for customers.
• Record or file copies of orders received.
• Ascertain credit rating of customers.
• Check inventory and notify stock control of non-standard items.
• Route orders to departments and follow up for timely delivery.
• Receive and address customer complaints.
• Coordinate with production, sales, shipping, warehouse to expedite shipments.
• Attempt to upsell merchandise.
• Process returns and coordinate credits and inventory adjustments.
• Handle high-volume calls, emails, and in-person requests.
• Process estimates, sales orders, and inquiries accurately.
• Monitor warehouse inventory to verify availability.

Skills

Microsoft Word

PDF

Website navigation

Strong communication

Calm demeanor on calls

Detail oriented

Professional email etiquette

Bilingual Spanish

Job description

Amada America, Inc. is seeking a Customer Service Representative II to join our onsite team in High Point, NC. You will process orders, communicate with customers on prices, shipments, and order status, and coordinate with production and shipping to ensure on-time delivery.

Ideal candidates are detail-oriented, have strong communication skills, and are proficient with Word, PDF, and basic website navigation. Bilingual Spanish is a plus. Competitive hourly pay and stable day-shift schedule.