Customer Service Representative II - Machinery Parts

Amada America, Inc.; High Point (NC); On-site; USD 23,000 - 32,000; Full time

Job summary

Amada America, Inc. is seeking a Customer Service Representative II to join our onsite team in High Point, NC. You will process orders, communicate with customers on prices, shipments, and order status, and coordinate with production and shipping to ensure on-time delivery.

Ideal candidates are detail-oriented, have strong communication skills, and are proficient with Word, PDF, and basic website navigation. Bilingual Spanish is a plus. Competitive hourly pay and stable day-shift schedule.

Qualifications

• Computer knowledge including Word, PDF, and basic website navigation.
• Strong verbal and written communication skills.
• Calm demeanor during calls.
• Detail-oriented mindset.
• Professional email etiquette at all times.
• Bilingual in Spanish is a plus.

Responsibilities

• Edit orders for price and nomenclature.
• Inform customers of unit prices, shipping dates, delays, and information.
• Enter data to determine total cost for customers.
• Record or file copies of orders received.
• Ascertain credit rating of customers.
• Check inventory and notify stock control of non-standard items.
• Route orders to departments and follow up for timely delivery.
• Receive and address customer complaints.
• Coordinate with production, sales, shipping, warehouse to expedite shipments.
• Attempt to upsell merchandise.
• Process returns and coordinate credits and inventory adjustments.
• Handle high-volume calls, emails, and in-person requests.
• Process estimates, sales orders, and inquiries accurately.
• Monitor warehouse inventory to verify availability.

Skills

Microsoft Word

PDF

Website navigation

Strong communication

Calm demeanor on calls

Detail oriented

Professional email etiquette

Bilingual Spanish

Job description

Customer Service Representative II - Machinery Parts

United States, North Carolina, High Point

The Customer Service Representative will order parts, material and/ or merchandise received either by email, telephone or personally from customer or a company employee. This position is based onsite in High Point, NC.

The Customer Service Representative will order parts, material and/ or merchandise received either by email, telephone or personally from customer or a company employee. This position is based onsite in High Point, NC.

ESSENTIAL FUNCTIONS

• Edit orders received for price and nomenclature.




• Inform customers of unit prices, shipping date, anticipated delays and any additional information.




• Enter data into computer to determine total cost for customer.




• Record or file copy of orders received.




• Ascertain credit rating of customer.




• Check inventory control and notifies stock control departments of orders for non-standard items or unusual quantities that would deplete stock.




• Route orders to departments for filling and follow up on orders to ensure delivery by specified dates.




• Receive and check customer complaints.




• Confer with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.




• Attempt to sell additional merchandise to customer.




• Process returns of merchandise from customers and coordinates with appropriate departments to issue credits and adjust inventories.




• Able to answer high volume customer phone calls, emails, and in-person requests.



• Manage a high volume of inbound customer phone calls and emails inquiries while providing prompt, professional service.


• Process customer estimates, sales orders, and inquiries accurately and efficiently.


• Monitor warehouse inventory to verify product availability and support timely order fulfillment.


• Demonstrate strong multi-tasking skills by managing multiple customer requests and priorities in a fast-paced environment.


• Process product returns, warranty claims, and resolved customer pricing discrepancies.

SKILLS

• Computer knowledge is a must (Microsoft Word, PDF, website navigation).




• Strong communication skills is needed (both verbal and written)



• Calm demeanor during calls is a must.



• Detail-oriented mindset is needed.



• Professional email etiquette at all times is a must.


• Bilingual in Spanish is a plus.

SCHEDULE:

• Monday to Friday


• 8:00 AM to 5:00 PM


• Onsite, no remote or hybrid options

PAY:

• $20.00 per hour


• Bi-weekly

REPORTING RELATIONSHIP:

• Parts Manager

SUBORDINATE STAFF:

• None

WORK ENVIRONMENT:

• Cubicle office setting


• 2nd floor


• climate-controlled


• Onsite gym

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.