Machine Sales Inside Rep — Commission & Benefits

H.o.-Penn-Machinery-2; City of Poughkeepsie (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Holidays & competitive PTO

Company provided laptop

Cell phone

Job summary

H.O. Penn Machinery is seeking a Machine Sales Inside Sales Representative for its Poughkeepsie, NY location. The role focuses on walk-in and telephone inquiries to secure new business and grow machine sales, leveraging sales tools and CRM to maximize close rates.

The position offers a base salary of $50,000 plus commission, with benefits including medical/dental/vision, 401(k) with match, holidays and PTO, plus a company laptop and cell phone. Some travel within the territory may be required.

Qualifications

• Previous customer service, sales, retail, or inside sales experience highly preferred.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel; experience with CRM systems is a plus.
• Must have excellent communication skills and be able to effectively articulate features and benefits to demonstrate value.
• Self-motivated with the ability to work independently while contributing to a team environment.
• Strong organization, time management, and follow-up skills with attention to detail. Valid driver's license and ability to travel throughout H.O. Penn's territory as needed.

Responsibilities

• Professionally handle walk in and phone inquiries to secure business when opportunities arise.
• Create an immediate buying atmosphere for walk in customers by greeting them in a welcoming and professional manner.
• Utilize all of the sales tools to assist in closing business, including but not limited to, probing questions, financial merchandising, Extended Protection Plan options, negotiating skills, product knowledge.
• Qualify all leads and pass along to Outside Sales Reps as appropriate.
• Ensure machine display and demo areas (if applicable) are presentable, have the needed machines and are ready for use with customers.
• Contribute to the success of the Machine Sales Department by re-establishing and maintaining contact with assigned small to medium sized (BCP) customer accounts to increase machine sales.
• For accounts on your customer list, manage them effectively by scheduling calls based on a predetermined frequency to ensure all customers are contacted annually and 100% PAR completion is achieved.
• Update the customer’s account/machine information in the CRM system and begin to develop a business relationship.
• Develop and utilize telephone sales concepts to maximize sales call effectiveness.
• Strategize with the Sales Manager and Outside Sales Reps on efforts to target particular territories and customers.
• Support marketing efforts with activities such as attending customer events, participating in sales blitzes and conducting campaign follow up.
• Effectively and efficiently contribute to the quality of the customers' experience with H.O. Penn Machinery Company.
• Take ownership of customer problems, even when not directly responsible and follow-up to ensure proper resolution.
• Continually strive to develop product/industry knowledge and business intellect.
• Adequately represent the customers' needs to H.O. Penn Machinery.
• Utilize the various technologies and tools at hand (computer-based analytical tools, seminars, etc.) to communicate the value of Caterpillar and H.O. Penn products and services to a customers’ operations.
• Act as a liaison between departments to share information and ensure customer needs are addressed.

Skills

Customer service

Sales

Retail experience

Inside sales

CRM systems

MS Office

Communication

Time management

Independent work

Travel readiness

Tools

CRM systems

Job description

H.O. Penn Machinery is seeking a Machine Sales Inside Sales Representative for its Poughkeepsie, NY location. The role focuses on walk-in and telephone inquiries to secure new business and grow machine sales, leveraging sales tools and CRM to maximize close rates.

The position offers a base salary of $50,000 plus commission, with benefits including medical/dental/vision, 401(k) with match, holidays and PTO, plus a company laptop and cell phone. Some travel within the territory may be required.